Solutions Architect, Enterprise

Metronome • San Francisco, CA

1d

About The Position

The Solutions Architecture team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. In simple terms, we own the technical aspects of the customer lifecycle between after sales and before handoff to post-implementation teams. As a member of the Solutions Architecture team, you’ll primarily be focused on ensuring customers successfully implement Metronome’s products and realize value quickly.

Requirements

• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like sales engineering, solutions architecture, technical account management).
• Experience leading complex implementations with enterprise tech companies.
• Experience in fast-moving startup environments that value high agency.
• Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.
• Ability to travel approximately 30% of the time (will vary depending on client needs)

Nice To Haves

• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.

Responsibilities

• Use proficient discovery and scoping to understand what challenges our clients face in billing, launching new products, pricing & packaging, quote-to-cash, customer experience, and related areas.
• Do whatever it takes to support clients throughout the entire implementation lifecycle, including requirements gathering, technical design, integration design, testing, data migration, and launch.
• Provide expert guidance to clients regarding usage-based pricing and consumption business models.
• Hands on configuration of Metronome’s system on behalf of clients
• Design integrations between Metronome’s APIs and the clients business systems to align to Metronome best practices (including CRM/ CPQ, Payments, Taxation, ERP, Billing Providers, Reporting and Analytics tools).
• Act as a liaison between the field and Metronome R&D to advocate for client needs and feature requests.
• Partner with implementation managers and other project team members to provide visibility into progress and proactively identify risks and issues
• Build relationships with people at our client organizations, from day-to-day operators to C-Suite executives. We believe in meeting our customers in-person whenever possible.
• Design integrations of Metronome into prospect systems and consultatively influencing the direction of our prospects’ pricing and packaging.
• Ensure a proper handoff to our post-implementation teams (Customer Success and Technical Support).
• …all of this with prospects at the scale of our most strategic current customers (like Confluent, Databricks, OpenAI, and Anthropic). Expect these engagements to be complex, deep, technical, and most of all interesting. Metronome directly influences how the internet monetizes - AI is an obvious current example - and our group is on the front lines driving this influence with our prospects.
• Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to impact our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

Benefits

• Excellent medical, dental, vision, and life insurance coverage, including a One Medical membership
• Paid parental leave
• FSA (Flexible spending account)
• Retirement planning - Traditional and ROTH 401(k)
• Flexible time off
• Employee assistance program (mental health benefits)
• Culture where personal growth is highly valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees