Solutions Architect and Technical Analyst Digital Platforms

American Dental Association • Chicago, IL

9d • Hybrid

About The Position

The Solutions Architect & Technical Analyst Digital Platforms is a senior hybrid role combining solution architecture, technical analysis, and hands-on platform development to support and modernize the ADA’s digital ecosystem. This includes Sitecore, Sitefinity (BWT), ADA.org, Salesforce/Fonteva integrations, Azure hosting environments, and 53 state society websites. This role serves as a critical bridge between business stakeholders, product owners, developers, and enterprise architecture leadership. The position leads requirements gathering, defines solution specifications, analyzes system behavior, and ensures stable daily operation of mission-critical digital platforms. The role includes hands-on platform configuration, troubleshooting, and maintenance, as well as major contributions to long-range modernization initiatives such as headless CMS and omni-channel content delivery. This position also serves as the designated acting technical lead in the absence of the Senior Enterprise Architect, providing continuity of architectural decision-making, technical oversight, and cross-team leadership to maintain the stability of ADA’s digital platforms.

Requirements

• Bachelor's degree or experience in lieu of degree
• 8 years of experience (or 12 years in lieu of a degree) requirements gathering, business analysis, user story creation, technical documentation
• Multi-system troubleshooting and operational support
• Azure hosting, DNS, cloud-based architecture fundamentals
• Validating cross-system integrations (Salesforce Experience Cloud / Fonteva preferred)
• Producing diagrams, technical specifications, and release documentation
• Working in both Agile and Waterfall environments
• CMS architecture, templates, components, workflows, pipelines
• API/integration fundamentals and authentication flows
• Web accessibility (WCAG 2.2) and security best practices; Azure monitoring, diagnostics, and performance analysis
• UX/UI design principles and comfort reading Figma files
• verbal communication
• writing
• analytical
• collaboration
• presentation
• a self-starter
• results-focused
• prioritization
• strategic
• strong analytical and requirements elicitation skills
• Structured problem-solving and diagnostic thinking
• Ability to bridge business needs with technical feasibility, coordinate across cross-functional and vendor teams, self-direction, and attention to detail
• Proficiency in M365 (MS Office) and Wordpress
• Travel about twice per year for 1-3 nights per trip for occasional team/on-site meetings, occasional vendor/partner meetings, or professional training related to CMS/Azure
• Position may require more than the standard number of hours of work within a workweek, may require before or after hours work, may require weekend work

Nice To Haves

• Sitecore certification(s) and/or advanced Sitecore training in architecture, administration, or development
• Sitefinity certification or equivalent hands-on experience configuring multi-site, multi-tenant Sitefinity environments
• Formal training and practical experience with Salesforce Experience Cloud and Fonteva AMS
• Experience using Google Analytics/GA4
• Familiarity with additional CMS platforms (e.g., Wix, Shopify, Drupal.
• Exposure to headless CMS architectures, content APIs, and omni-channel content delivery patterns
• Exposure to Azure DevOps or CI/CD pipelines
• Experience supporting modernization or consolidation initiatives

Responsibilities

• requirements gathering
• defines solution specifications
• analyzes system behavior
• ensures stable daily operation of mission-critical digital platforms
• hands-on platform configuration
• troubleshooting
• maintenance
• major contributions to long-range modernization initiatives such as headless CMS and omni-channel content delivery
• designated acting technical lead in the absence of the Senior Enterprise Architect, providing continuity of architectural decision-making, technical oversight, and cross-team leadership to maintain the stability of ADA’s digital platforms

Benefits

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k)
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level