Solutions Architect - Amazon Connect - Public Sector

Amazon • Arlington, VA

98d • $118,200 - $204,300

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Do you like helping Public Sector customers implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches? Do you have the consultative and leadership skills to help customers succeed with their cloud efforts? Do you have a background in Government Contact Centers, and a passion for driving innovation into existing government IT organizations? We are looking for Solutions Architects to help establish Amazon Connect as the market leader for Contact Center services in the Public Sector. Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.

Requirements

• 2+ years of design, implementation, or consulting in applications and infrastructures experience
• 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 4+ years of customer-facing contact center experience, preferably in the Public Sector space
• BA/BS degree preferred or equivalent work experience
• Experience building integrations across WFM, CRM, and contact center solutions

Nice To Haves

• 5+ years hands-on experience building complex multi and omni channel contact center solutions, ideally SaaS in the cloud
• Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Experience in technology/software sales, pre-sales, or consulting
• Designing highly available applications with responsibility for infrastructure robustness, including networking, communications, server hardware and storage
• Active Security Clearance (or eligibility to obtain Clearance)

Responsibilities

• Ensure customer success in building and launching Amazon Connect solutions
• Educate Public Sector customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS
• Capture and share best-practice knowledge amongst the AWS solutions architect community
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blogs, and technical guides
• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
• Act as a technical liaison between customers, partners, service engineering teams and support

Benefits

• Medical, financial, and/or other benefits
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Education Level: Bachelor's degree