Solutions Analyst - Commercial Origination Applications

United Federal Credit Union • Saint Joseph, MI

9d

About The Position

The Solutions Analyst directly contributes to the efficiency of business processes and critical enterprise commercial origination applications, including but not limited to: Baker Hill, LaserPro, MeridianLink, and Encompass. The focus is on the effective use of technology to address operational, financial, strategy, and technological risks through continuous improvement. The Solutions Analyst applies proven communication, analytical, and problem-solving skills to translate business requirements into system deployments and/or business process changes.

Requirements

• Bachelor's degree in related field or two years of related work experience.
• Three years of related experience pertaining to system administration and analysis.
• Previous experience as system/solutions administrator for Baker Hill and LaserPro.
• Proficient knowledge of the consumer lending industry and related functions, including regulatory requirements.
• Ability to manage multiple tasks with a professional and positive attitude.
• Ability to work and reason under pressure.
• Ability to effectively present information to management.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and provide insight on corrective measures needed.
• Dealing with Ambiguity
• Customer Focus
• Integrity & Trust
• Interpersonal Savvy
• Demonstrates Courage
• Problem Solving
• Drive for Results
• Self-Development
• Time Management
• Business Acumen
• Ability to use good judgment and make sound decisions quickly.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to recognize security concerns and implement solutions.
• Ability to analyze and juggle multiple tasks and determine priorities.

Responsibilities

• Responsible for oversight of the Enterprise Commercial Origination Systems.
• Responsible for oversight of Commercial Origination System integrations.
• Serve as second level support to the Service Desk and responsible for tasks associated to ITIL best practices including but not limited to Incident Management, Change Management, Security Management and Service Delivery.
• Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, continuous improvement, sponsors, and other stakeholders so that issues and solutions are understood.
• Assist in identifying internal training needs and provide support for those training needs. Monitor new hire training to ensure that users are trained on the most current customized Consumer LOS configuration.
• Develop and maintain standard operating procedures, data flow and network diagrams, and workflow procedures for supported Enterprise Applications to align with TOGAF standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level