Solutions Advisor

Nym Health • New York, NY

6d • $120,000 - $150,000

About The Position

The Solution Advisor owns end-to-end success for new client implementations and new product rollouts. This role acts as an advisor to our clients throughout the implementation and post-live support phases, proactively identifying and recommending changes to the client’s processes and coding practices to align with Nym and industry best practices. Additionally, this role ensures Nym’s autonomous coding engine is configured correctly for each client’s workflows, validated rigorously, and stabilized prior to full production throughput.The Solution Advisor serves as the primary decision owner for go-live readiness and early-life performance, balancing speed, quality, and compliance while partnering closely with Product, Audit Operations, Compliance, and vendor teams.

Requirements

• Bachelor’s degree or equivalent practical experience.
• RHIA, RHIT, CCS, CPC, or similar professional credential
• Seven or more years of experience in revenue cycle management, HIM, coding, and/or compliance auditing
• Demonstrated experience leading implementations for healthcare coding, CDI, documentation improvement, or audit programs.
• Strong working knowledge of clinical documentation workflows and coding quality risk drivers.
• Excellent communication skills with the ability to influence cross-functional and client-facing stakeholders.
• You thrive in a collaborative, diverse, cross-functional environment, working with international teams.
• Located in Eastern Time or Central Time Zone, or willing to start your day by 9 AM EST as needed

Responsibilities

• Client Discovery & Engine Configuration
• Complete and validate data analyses identifying gaps between the Nym engine and the customer’s coding practices. Drive actionable decision making during the Discovery process based on this data.
• Lead customer facing implementation discovery for new clients, including service lines, documentation patterns, HIM and RCM workflows, and operational constraints. You will do this in partnership with the implementation project manager, auditors, and a data analyst.
• Design and document client-specific engine configurations, including rules, workflows, exception handling, and escalation preferences.
• Ensure configurations align with compliance standards and client expectations through audit validation and discussions with clients.
• Validation, Go-Live Readiness & Early-Life Stability
• Define validation and testing plans with clear acceptance criteria, aligning to client guidelines.
• Serve as the final decision owner for go-live compliance approval based on readiness gates and validation results.
• Monitor early-life performance, identify configuration drift, and coordinate tuning and calibration efforts with internal and vendor teams.
• Standardization & Continuous Improvement
• Build and maintain reusable implementation playbooks, configuration templates, and validation frameworks, in partnership with the Director of Implementation.
• Conduct post-implementation reviews and incorporate learnings into standardized processes.
• Drive reduction of repeat implementation issues through documentation and pattern recognition.
• Cross-Functional Partnership
• Partner with Product Management and Product QA to translate non-configurable issues into clear, evidence-backed product requirements.
• Collaborate with Audit Operations and Compliance Auditors to ensure implementation quality aligns with audit methodology and defensibility standards.

Benefits

• Competitive salary and performance-based bonus
• Comprehensive health, dental, and vision insurance
• Unlimited paid time off (PTO)
• Opportunities for career growth and professional development
• Flexible work environment
• Remote employee perks, such as monthly meal budget, home office stipend, and utilities reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees