Solutions Administrator I

Clayton Homes • Maryville, TN

5d

About The Position

The Solutions Administrator is an entry level role that typically shares responsibility for maintaining and supporting Software-as-a-Service (SaaS) solutions that are used internally and externally. Responsibilities on these systems include administration and provisioning for projects and repositories, operations and support, maintenance and research and development to ensure continual innovation of the platform. When solutions are on-premises, the Solutions Administrator role will be very similar, though the product being supported may be operated internally or may not be a SaaS product, though the functions of the role are for the most part the same. Our Solution Admin Team is the backbone of ERP Tech, ensuring seamless operations and optimal performance across enterprise systems. We specialize in managing, configuring, and supporting ERP solutions that empower the organization to run efficiently and securely.

Requirements

• Add specific details to this particular position (software, industry knowledge (e.g., manufacturing, supply, mortgage, etc.) in this section
• Strong analytical, problem solving and project management skills.
• Experience in project management, group facilitation, data gathering, and phases of software life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
• Proficient in Microsoft Office Suite: Including Word and PowerPoint
• Ability to translate stakeholder requirements into technical specifications that can be used for development and break down technical complexities so that they can be easily understood by business units and end users.

Nice To Haves

• Experience in JIRA preferred, but not required

Responsibilities

• Will be responsible for basic system configurations of one or more solutions
• May or may not be responsible for environment management, including communicating around outages, downtime, access, and availability
• May be responsible for user license compliance and user provisioning
• Will be a supporting member of a team that provides operations and support, system maintenance and research to ensure continual innovation and predictable operations of the solution
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups (for example).
• Monitor monthly and quarterly patch release notes for impacts to Clayton’s system and related systems.
• Manage Service Requests/Tickets for the platform, including opening, monitoring, escalation and closing.
• Create, change, and delete user accounts per request.
• Coordinate Release Management activities.

Benefits

• Quarterly profit share bonus program.
• Onsite gym with variety of classes, wellness, professional and personal development programs and much more!
• Clayton is committed to creating an inclusive workplace.
• Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees