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The Solution Support Consultant - Mass Spectrometry at Roche is a seasoned professional responsible for providing remote end-to-end support for Roche Diagnostics lab solutions, particularly focusing on the cobas® Mass Spec. This role involves troubleshooting complex issues related to analytics, middleware, workflow, and IT, while also maintaining and improving the quality system to achieve quality objectives. The consultant will collaborate with various departments, interface directly with customers, and act as a technical leader and subject matter expert within the team.