Solution Specialist - East Coast Territory

ACDI - Access Control Devices, Inc. • Benton, AR

3d • Remote

About The Position

The Solutions Specialist is responsible for driving sales execution and revenue growth within a smaller, defined portfolio of reseller accounts while supporting broader regional sales initiatives. This role focuses on net-new sales, renewals, add-ons, and professional services by combining strong sales execution, product expertise, and consistent partner engagement.
A Solutions Specialist plays a critical role in activating reseller partners, supporting pipeline development, and contributing to overall regional performance. The Solutions Specialist reports directly to the Regional Vice President of Solutions and works collaboratively within an assigned region.

Requirements

• A college degree is preferred
• 2+ years of selling experience in the copier, printing, and software industry required
• National Account, Key Account, or Strategic Account experience required
• Executive business-to-business experience required
• Proficient in Microsoft Office Suite skills, sales tools, and software
• Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, and collaboration
• Ability to communicate information in layman’s terms for the purpose of training or rolling out new information
• Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work
• Must be able to stand or sit for prolonged periods of time
• Must be able to lift 15 pounds
• Ability to travel up to 10% annually and fly on a commercial airliner if needed
• May be required to furnish a passport or other identity documents for international travel
• Must maintain a business professional, clean, and groomed appearance during client-facing interactions or client visits to our company headquarters.
• Employee may be required to furnish adequate internet services, mobile services, and devices necessary to receive business communications on a continual basis

Nice To Haves

• Familiarity with Google and Zoho applications sets you apart

Responsibilities

• Account Ownership & Sales Execution
• Own a smaller book of reseller accounts with responsibility for sales activity, pipeline development, and quota attainment.
• Drive net-new sales, renewals, add-ons, and professional services opportunities within assigned accounts.
• Hold assigned partners accountable for sales activity and engagement.
• Identify and pursue account-specific opportunities aligned with partner needs and ACDI solutions.
• Regional Support & Collaboration
• Support regional sales initiatives by assisting with partner engagements, pipeline support, and opportunity execution as needed.
• Collaborate closely with Partner Solutions Managers, Strategic Solutions Executives, and internal teams to support sales goals.
• Participate in regional meetings, campaigns, and enablement efforts.
• Partner Engagement & Enablement
• Serve as an ACDI champion by maintaining clear, consistent, and transparent communication with assigned partners.
• Deliver partner engagements, including presentations, demos, webinars, and sales calls that drive pipeline and closed-won opportunities.
• Provide ongoing product training and selling guidance to reseller partners.
• Support technical training engagements in coordination with pre-sales technical support teams.
• Pipeline Management & CRM Discipline
• Track, manage, and monitor leads, opportunities, quotes, and orders within Zoho CRM.
• Maintain an accurate and up-to-date sales pipeline to support forecasting and regional visibility.
• Assist in defining and communicating quoting parameters to the quoting team on behalf of partners.
• Growth Planning & Performance Management
• Identify areas for growth through account planning and regular partner check-ins.
• Participate in quarterly business reviews with key stakeholders as needed.
• Meet or exceed assigned sales activity targets and quotas.
• Regularly report performance metrics, goals, and progress to management.
• Professionalism, Culture & Values
• Deliver exceptional customer service with a focus on responsiveness, clarity, and follow-through.
• Manage time effectively across calls, meetings, training sessions, and travel.
• Utilize ACDI’s social media channels to support sales and partner engagement.
• Maintain discretion with confidential information and comply with all ACDI policies, procedures, and processes.
• Contribute to a positive, collaborative organizational culture while upholding ACDI’s mission, vision, and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees