Solution Qualification and Validation Architecture and Governance Manager
About The Position
Persona-Driven Strategy influencer: Design and implement the governance to evangelize key user personas, transforming them from static research documents into dynamic "Experience Blueprints" that guide product development. Measure What Matters: Ensure the Key Experience Indicators (KEIs) set and work with analytics teams to measure the success of our persona-based initiatives, linking them to business outcomes like NPS, retention, and feature adoption. Bespoke Journey Curation: Define the ideal, end-to-End (E2E) journey for each persona. Impacts large functions and leads large, cross-division functional teams or projects. Complexity Provides highly innovative solutions to complex problems within established policy. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Experience Roadmapping: Partner with product leaders to build a multi-year experience roadmap that prioritizes and sequences the delivery of new, persona-led features and initiatives.
Requirements
- Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Project Management Professional (PMP)
- Accounting
- Agile Methodology
- Auditing
- Billing
- Change Management
- Customer Relationship Management
- Data Analysis
- Finance
- Key Performance Indicators (KPIs)
- Marketing
- Microsoft Project
- Milestones (Project Management)
- Process Improvement
- Procurement
- Project Documentation
- Project Implementation
- Project Management
- Project Schedules
- Risk Management
- Subcontracting
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Responsibilities
- Design and implement governance to evangelize key user personas, transforming them from static research documents into dynamic "Experience Blueprints" that guide product development.
- Ensure the Key Experience Indicators (KEIs) set and work with analytics teams to measure the success of our persona-based initiatives, linking them to business outcomes like NPS, retention, and feature adoption.
- Define the ideal, end-to-End (E2E) journey for each persona.
- Partner with product leaders to build a multi-year experience roadmap that prioritizes and sequences the delivery of new, persona-led features and initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
