Solution Experience Lead Washington DC Customer Welcome Center

HP • Washington DC, WA

35d

About The Position

We are looking for a Solutions Experience Lead to join the Customer Experiences Team in Washington DC Customer Welcome Center (CWC). This is a highly visible role, representing one of the world’s leading Tech Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings.

Requirements

• Four-year or Graduate Degree in Computer Science, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7+ years of work experience, preferably in technical role, briefing program management, project management, product management, program management, marketing, or a related field or an advanced degree with little or no work experience.
• Technical skills to demonstrate technology to customers/partners and setup technical demos
• Prior customer-facing experience, with ability to understand and empathize with the needs of an enterprise customer base across industries.
• Proven ability to lead demonstrations and/or presentations with confidence and credibility.
• Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding.
• Experience with Public Sector segment preferred
• Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
• Ability to interface effectively with all levels of management and functional disciplines.
• Ability to maintain confidentiality and handle sensitive information.
• Self-driven, detail oriented.
• Resourcefulness to seek solutions and support for technical issues.
• Familiarity with video conferencing software, presentation tools, and connectivity options.
• Advanced technical knowledge and experience with virtual platforms a plus.
• Strong interpersonal skills; ability to work as part of a team.
• English language fluency; demonstrated proficiency in second language a plus.
• Superb organizational and project management skills.
• Technical Expertise: Deep knowledge of solutions portfolio and integration capabilities.
• Consultative Approach: Ability to uncover technical pain points and align solutions to business outcomes.
• Content Development & Presentation: Skilled in creating and delivering engaging technical content.
• Experience in Services and/or Solutions.
• Collaboration: Experience working with cross-functional teams.
• Continuous Learning: Stay current on new products and industry trends.
• Analytical Thinking: Translate technical requirements into actionable solutions.
• Customer-Centric Mindset: Deliver technical experiences that drive success.

Nice To Haves

• Presentation and storytelling skills: able to select from large amounts of content and articulate it in a sensitive and targeted way.
• Familiarized with consultative selling.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Design and customize the Public Sector customer experience journey for Washington DC CWC and content based on account-specific needs to identify and deploy best solutions
• Lead discovery and agenda planning : Act as the technical advisor for visit/briefing agendas with Sales, ensuring every step aligns with customer priorities and our solution capabilities.
• Prepare with purpose : Join pre‑brief calls to gather customer insights / pain points.
• Translate needs into solutions : Translate ITDMs requirements into tailored technical solutions and demo paths that make value tangible.
• Guide briefing execution : Partner with CWC peers on implementing products, demos and tailored experiences that reflect customer priorities and the agreed success outcomes.
• Lead technical tours : Host product deep dives and lead immersive technical tours during customer visits at the Washington DC CWC.
• Tackle hot topics : Address advanced technical topics and customer challenges, co-partner with other specialized technical SMEs to support different solution architectures.
• Reflect Vertical trends : Ensure technical content mirrors current industry dynamics and vertical/customer‑specific requirements to drive relevance and trust.
• Stay current : Keep content and messaging accurate by staying updated on new products and technologies for confident, credible presentations.
• Own technical aspects of Washington DC CWC: Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level