Solution Engineering Analyst

Appian Corporation • McLean, VA

71d

About The Position

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. At Appian, we care deeply about automation, speed, and efficiency. The CIO department is a great place to apply these values. From Information Security to Business Technology to Solution Engineering, joining Appian gives you the opportunity to lead technical strategy, execution, and communication for the applications that support our employees, customers, and partners around the world. The Solution Engineering team is growing, and we are seeking someone who is both technically curious and passionate about customer experience. This role combines technical work with customer service. We are looking for someone who is eager to learn, collaborative by nature, and motivated to create and improve business processes that enhance the customer journey. If you enjoy figuring out how things work and identifying opportunities to make them better, you will succeed here. This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office five days per week to foster that culture, share ideas, work as a team, and connect with the exceptional people across Appian.

Requirements

• You are motivated by creating a positive customer experience and build constructive relationships across teams
• You are solution oriented and speak up when business processes can be improved
• You are detail focused, organized, and bring strong technical aptitude
• You learn quickly, adapt easily, and can balance multiple priorities at once
• You communicate clearly in writing and in conversation
• You hold an associate or bachelor’s degree, preferably in a STEM field, or have professional experience in a similar capacity

Nice To Haves

• Experience in cloud technologies or in a Linux environment is a plus
• The ability to speak multiple languages is a plus

Responsibilities

• Manage the delivery of software and the onboarding experience for new Appian customers and partners
• Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts
• Assist customers and partners with basic inquiries, troubleshooting, and configuration changes
• Manage incoming support requests directly or route them to the appropriate teams
• Perform maintenance on Appian Cloud sites
• Coordinate with Appian’s management team and customers to schedule maintenance activities on Appian Cloud instances
• Manage scheduling operations for customer upgrades and on call rotations
• Work an adjusted schedule, possibly until midnight or later, on the last day of each quarter to support the delivery of software

Benefits

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training
• Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers
• A comprehensive library of specialized department training through Appian University
• Skills based training, and tuition reimbursement for those aiming to advance their education
• Community: Appian fosters inclusivity through our 8 employee-led affinity groups

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees