Solution Engineer - West Coast

groundcover • San Francisco, CA

5h • Hybrid

About The Position

Groundcover is a fast-growing B2D company reinventing how developers monitor cloud-native applications and understand their impact at scale. We help engineering teams troubleshoot faster and smarter by delivering deep, actionable insights—without sacrificing user experience. We believe that even the most complex systems should feel intuitive, powerful, and delightful to use.
We’re building a developer-first product that redefines how observability tools look and feel, and we’re expanding our Sales team with a Solutions Engineer who truly lives and breathes B2D. If deep technical conversations excite you and you thrive in developer communities, this could be your next big move.

Requirements

• Must be located and available to work during EST hours
• At least 3 years experience in customer-facing technical roles
• 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
• A ‘can do’ and ‘must win’ attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
• Knowledge of technologies like Docker, Containers, Kubernetes, AWS, GCP, Azure, OpenShift, as well as integrating data sources such as Cloudwatch, OTel, and log and metric data, such as Prometheus, FluentD/Fluentbit
• Customer facing experience - beholding an engaging personality, charisma, and the ability to command a room or zoom
• Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
• Expect (and hopefully enjoy) frequent travel
• Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.

Responsibilities

• Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
• Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
• Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value
• Understand and communicate customer needs to the product teams for future product enhancements.
• Build solutions to fill gaps and enhance the core product
• Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
• Be active on internal and external Slack channels
• Present at conferences, meetups, podcasts, livestreams etc.
• Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level