Solution Engineer (Global Services)

Constructor TECH • Stratton, VT

5d • Hybrid

About The Position

Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.
With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students.
Please send your resume in English only.
Global Services team helps sales to grow and deliver the company’s products to its customers.
We are looking for an experienced Solution Engineer to work with the sales team in pre-sales demo, post sales customer support and integrations.

Requirements

• At least 5 years’ experience in a similar position
• Scientific Bachelor required. Master’s degree a plus. Engineering and software development background a plus. STEM-degree are a huge bonus.
• You have high energy, very good at interacting with people, sharing ideas and concepts, listening to requirements, and convincing an audience
• Fluent spoken and written English
• Basic knowledge of Rest API and Python are required
• Experience with Git, cURL and Postman

Nice To Haves

• Docker, package managers, ML algorithms skills are highly desired
• HTML, ideally TEX knowledge
• bash (optional)

Responsibilities

• Support the sales team to promote, market and demo Constructor Platform solutions
• Live and frequent interaction, meetings and discussion with prospects, customers and partners
• Create tailor-made demos, demo scripts and demo Scenarios to increase sales
• Work with Project Managers, Product Managers, Dev-ops team, Courses Designers and all necessary stakeholders internally and externally
• Professionally and promptly resolve customer inquiries
• Empower customers to become proficient users through education and support
• Document customer interactions through ticket tracking system
• Proactively follow up to ensure all issues are resolved to the customer's satisfaction
• Elevate customer issues to senior support engineers as needed, providing detail description of problems along with steps taken to analyse the problem
• Effectively collaborate with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.)
• Contribute to the body of knowledge by creating and maintaining knowledge base articles and other technical documents
• Participate in regular support team meetings

Benefits

• Choice of work equipment (e.g., laptop, monitor, etc.)
• English classes (iTalki – $130 monthly)
• Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)
• Newborn bonus (€500 per child)
• Patent remuneration
• Paid leave
• Remote work in locations without our offices
• Hybrid work in locations with offices (2 days in-office, 3 days remote)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level