Solution Engineer

DealerBuilt • Houston, TX

85d

About The Position

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our innovative SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that is why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our innovative technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

Requirements

• 5+ years of automotive software experience, representing a similar portfolio with proven results
• DMS knowledge is key; familiarity with dealership management systems and their workflows is essential for success in this role
• Ability to work across multiple disciplines from Performance, Onboarding, Support, and Sales in support of our business goals
• Ability to establish and maintain a strong business relationship with customer stakeholders and decision makers
• Solid understanding of a customer’s key business drivers
• Project management style focus to ensure customers achieve their desired business results
• Desire to solve challenges and win
• Excellent communication (verbal and written) and internal tools (SFDC, ZenDesk, Teams, Excel, etc.) skills
• Bachelor’s Degree or equivalent in career experience

Responsibilities

• Support Performance, Onboarding, Support, and Sales to achieve our business goals
• Act as a performance resource to answer questions, resolve customer concerns, configure solutions to meet customer needs, and train customers to utilize the solution effectively
• Serve as an implementation resource to onboard solutions that meet customer needs and educate customers on the proper usage of solutions
• Review support tickets/calls, diagnose issues, and resolve with a project manager style focus and ownership
• Deliver targeted and impactful demonstrations, uncover opportunities, and submit leads to Sales while performing Performance, Onboarding and Support functions
• Establish and maintain subject matter expert status for at least one dealership area (Variable Operations, General Operations including Accounting, or Fixed Operations)
• Stay current with industry trends to leverage and support our business goals
• Acquire competitive solution knowledge to enhance and increase our unique benefits
• Assist in internal solution, industry, and competitive intelligence training
• Assist in product feedback and enhancement requests

Benefits

• Competitive Compensation: This position offers a base salary and bonus.
• Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance.
• Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA).
• Peace of Mind with Insurance Plans: Includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance.
• Life and AD&D Insurance: Comprehensive life and accidental death & dismemberment insurance coverage.
• 401(k): 401(k)-plan featuring no wait time and a company match.
• Employee Assistance Program (EAP): Access confidential counseling, support, and resources.
• Work/Life Balance: Unlimited Paid Time Off along with remote flexibility.
• Employee Referral Program: Incentives for bringing talented individuals into the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees