Solution Engineer Manager - Cloud & AI Platforms

Microsoft • Boston, MA

68d

About The Position

The Solution Engineer Manager - Cloud & AI Platforms engages within our Financial Services set of customers, specifically Insurance and guides them toward technical decisions to purchase and use Microsoft technology. Leverages sales strategy to address customer digital transformation and align technology to customer business needs. Understands customer needs, collects customer feedback, and provides strategic input to customers. Demonstrates Microsoft solutions to prove capabilities, applies architectures to client scenarios, and engages in partner sell-with scenarios to leverage partner ecosystem. Acts as an orchestration point for technical resources and works to resolve blockers in order to achieve solution implementations. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Uses knowledge to build credibility with customers. Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes. Leverages knowledge of resources. Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams. Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem. Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy. Coaches and provides support to team and across internal teams to define and execute strategy.

Responsibilities

• Engage with Financial Services customers, specifically in Insurance, to guide technical decisions regarding Microsoft technology.
• Leverage sales strategy to address customer digital transformation and align technology to business needs.
• Collect customer feedback and provide strategic input.
• Demonstrate Microsoft solutions and apply architectures to client scenarios.
• Engage in partner sell-with scenarios to leverage the partner ecosystem.
• Act as an orchestration point for technical resources and resolve blockers for solution implementations.
• Drive employee growth and development, execute projects, and manage performance.
• Identify and engage with key customer technical decision makers and influencers.
• Build credibility with customers using knowledge and expertise.
• Enable and empower the team to influence customer decisions and ensure technical wins.
• Streamline processes and manage the flow of wins.
• Capture, share, and adhere to standards and best practices in customer engagements.
• Implement cross-functional initiatives to drive consistency in technical approach.
• Coach team resources to maximize impact of customer engagements.
• Drive mid-to long-term strategy through capacity planning and resource utilization.
• Grow partner network and identify gaps to promote Microsoft within the ecosystem.
• Monitor and analyze resources to support partner technical capacity.
• Communicate with managers and identify new partnership opportunities.

What This Job Offers

• Career Level: Manager
• Number of Employees: 5,001-10,000 employees