Solution Designer, Digital Content
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About The Position
The Role Solution Designer, Digital Content is a fast-paced, dynamic, content-centric role that allows you to directly impact the quality of Fidelity’s services by collaborating with business partners to craft and execute content solutions that meet our mission. If you are a skilled content writing professional who is passionate about the user experience, who can manage multiple priorities in a constantly evolving environment, and who understands how internal content can drive better business outcomes, we want to meet with you! The Team Our mission is to support Fidelity associates in delivering an exceptional client and participant experiences by providing timely, relevant, and easy-to-use content. We support three major platforms that are critical associate tools within Workplace Investing: Associate Benefits Library (ABL), Plan Bulletin, and Plan Profile. Content Writing - Our team provides governance over content styles and standards to promote consistency across the platforms. We collaborate with subject matter experts and end users to develop innovative solutions that meet associate needs. We also promote straight-through processing to reduce cycle times.
