Solution Deployment Engineer

Flock Safety-posted 3 months ago
$70,000 - $94,000/Yr
Full-time • Entry Level
Remote • Austin, TX
501-1,000 employees
Publishing Industries
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Flock Safety is seeking a Solution Deployment Engineer to join our presales deployment team. This role involves being on the front lines of customer deployments, solving complex technical problems, ensuring seamless implementations, and setting the standard for quality and expertise in the field. The engineer will own customer engagements end-to-end, collaborating closely with Sales, Product, and Customer Success to deliver technical solutions that support our mission of reducing crime. The position emphasizes hands-on technical delivery and customer interaction, making it ideal for those who enjoy building scalable solutions and working directly with clients.

  • Execute technical solution design and deployment for key customer engagements across the U.S.
  • Serve as a trusted technical advisor, ensuring deployments align with customer needs and product capabilities.
  • Troubleshoot and resolve complex technical challenges in real time.
  • Contribute to team knowledge by documenting best practices and sharing lessons learned.
  • Partner cross-functionally with Sales, Product, and Customer Success to support customer goals.
  • Maintain deep technical knowledge of Flock Safety's products and competitive solutions.
  • Represent the company at customer meetings, field visits, and industry events.
  • Provide feedback to improve internal processes, tools, and deployment methodologies.
  • 2+ years of experience in technology presales, solution engineering, or deployment engineering (or equivalent).
  • Proven track record of hands-on technical delivery in customer-facing roles.
  • Strong troubleshooting skills with the ability to stay calm under pressure.
  • Excellent communication and presentation skills with both technical and non-technical audiences.
  • Comfortable working in a fast-paced, evolving environment with shifting priorities.
  • Consultative by nature - you enjoy solving problems and building customer-focused solutions.
  • Flexible PTO: We seriously mean it, plus 11 company holidays.
  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
  • Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
  • Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
  • Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
  • Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
  • ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion.
  • WFH Stipend: $150 per month to cover the costs of working from home.
  • Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
  • Home Office Stipend: A one-time $750 to help you create your dream office.
  • Pet Insurance: We've partnered with Pumpkin to provide insurance for our employee's fur babies.
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