Solution Consultant

Mri-International • Cleveland, OH

218d • Hybrid

About The Position

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Requirements

• Solid Educational Background. Bachelor's degree in Business, Computer Science, Engineering or technical field from an accredited college/university.
• Team Player. At MRI our people work together. Our people work in formal and informal team settings to address our customers' needs.
• Effective Communicator. Our consulting team members possess outstanding spoken and written communication skills.
• Excellent Student. At MRI our people constantly learn new skills. These range from business, software, technology, presentation, and management skills.
• Enjoys teaching. Not only do our consultants learn new skills, they teach others. Our consultants provide training both to our customers and to our internal MRI employees.
• Comfort with business technology. Knowledge of Excel, PowerPoint, Access, and Word provide a solid foundation for success.
• Basic Business Knowledge. Our customers use our software for accounting and for managing real estate properties. Understanding the fundamentals of business is fundamental to delivering the best results.

Responsibilities

• Teach a topic to an individual client or a group of clients
• Manage the entire post-sales process, from onboarding, training, adoption, and relationship building
• Assist a client with PMX product set-up
• Understand and document a client's business requirements
• Work with product to create new data models and fields for specific client needs
• Ensure an exceptional experience for all clients and work to ensure product adoption and relationship growth
• Increase retention and revenue growth with regular check-in calls, QBRs, and top of class service
• Work with review teams to ensure delivery of documents
• Assist with developing training courses
• Act as the voice of the client by providing and synthesizing feedback for our product team

Benefits

• Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Enjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefit
• Invest in our competitive 401k plan and help set you up for your future
• Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
• Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi' time a year
• Further your professional development and growth with our generous Tuition Reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree