Solution Consultant

Nexthink • Boston, MA

2d • Hybrid

About The Position

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. To support the growth of the Nexthink business, we are looking to expand our Solution Consulting team to include additional resources in North America. The focus of the Solution Consulting organization is on creating and delivering innovative value propositions to executive audiences within enterprise accounts by matching technical capabilities to business outcomes. The primary purpose of the role is to support the sales organization in the local territory to achieve its revenue goals by providing presales support for new and existing customers. Working as a key player within the territory, the Solution Consultant is expected to work collaboratively with the Sales, Professional Services, and Partner teams to understand sales and business priorities and to align their activity with the needs of the local business. Key elements and responsibilities are described below:

Requirements

• You will have extensive experience 5+ in a presales or technical consulting role, ideally selling SaaS/Cloud-based solutions.
• Proven experience of working with a sales organization and a track record of successful meeting or exceeding assigned revenue goals.
• Proven experience as a key technical resource leading the introduction of a new technology into a new market.
• Experience of one or more of the following areas: Workplace, End User or Desktop Services and management of these Digital Experience Monitoring or similar end-user experience-driven functions Cloud, Win10, O365 and other Migration-, Release- or Change related projects The ITIL framework, Service Lifecycle and other quality of service-related disciplines Security, Governance, Risk or Compliance related disciplines
• Demonstrated skills in complex solutions environments
• Superior business acumen; ability to use business context to generate creative, pragmatic solutions to achieve business objectives.
• An entrepreneurial mindset that enables you to successfully work independently with little guidance, but also to use good judgment and escalate issues when needed
• Technologically savvy and able to learn Nexthink products and services, technologies and business
• Exceptional written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders and executives
• Team player, able to thrive on finding solutions in a dynamic work environment

Responsibilities

• Become a Nexthink SME and thought leader, both internally and externally, to drive the business value of the Nexthink Platform.
• Help the sales team qualify leads by using your deep understanding of product capabilities to address business issues and provide business value.
• Demonstrate how Nexthink solutions can support overall customer initiatives and how this generates business outcome.
• Work with multiple stakeholders in different functions such as IT Security, IT Operations and IT Service Management to illustrate use cases where Nexthink can add value.
• Supported and led large-scale enterprise transactions as a solution consultant by using industry knowledge and understanding to move deals forward.
• Run and facilitate value-based workshops with prospects so that they can fully discover and understand how Nexthink can address their strategic projects and major issues.
• Participate as a speaker in key company events and other marketing-related activities.
• Become a thought leader both internally and externally, evangelizing on Nexthink and driving business value.

Benefits

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees