Solution Architect

Bluecrux • Short Hills, NJ

17h • Hybrid

About The Position

This role sits within our Binocs Software product, Bluecrux’s market-leading SaaS solution for scheduling and planning in Quality laboratories and Cell & Gene Therapy production. As a Solution Architect, you will play a key role in ensuring that Binocs is implemented and scaled successfully for our customers—balancing deep technical expertise, strong solution design, and continuous improvement of both the product and our delivery approach. In this role, you’ll work closely with customers, consultants, and internal product teams to align Binocs’ capabilities with real-world operational needs, while also contributing to the evolution of the product and our internal implementation standards. Your responsibilities are split across customer-facing and internal/product-focused domains.

Requirements

• At least 3 years of hands-on experience implementing complex SaaS systems.
• Comfortable operating in ambiguity, balancing customer needs with standards and scalability, identifying solution-fit risks, and making sound calls on when to move forward, adjust course, or escalate.
• Take full ownership of solution design for complex scenarios, perform quality reviews, and ensure alignment with best practices, product direction, and long-term customer success.
• Comfortable working with IT systems and SaaS platforms and have a solid understanding of how they function.
• Ability to translate business needs into clear technical requirements and document solutions in a structured, consistent way.
• Enjoy working directly in software systems, digging into the details, and truly understanding how the product works end to end.
• Strong communication and interpersonal skills and can explain complex technical concepts clearly to both clients and internal stakeholders.
• Feel connected with and are ready to represent our company values: dig deep, own it, come together, move fast and be kind!
• Willingness to travel globally.
• Willingness to work in a hybrid working model.

Nice To Haves

• Project management experience – A proven track record of leading and delivering large implementation projects
• Product enhancement experience – Prior involvement in improving or extending SaaS products
• Supply chain knowledge – Familiarity with supply chain processes
• Industry experience – Background in life sciences and/or pharmaceuticals
• Team leadership – Experience leading or coaching others is a plus.
• Familiarity with SQL

Responsibilities

• Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.
• Ensure customer requirements are met through tailored configurations and quality assurance.
• Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
• Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.
• Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions

Benefits

• Empowering environment: We believe in moving fast, digging deep, and owning our work. Your voice matters here, and we create space for you to take initiative, enhance your skills, and grow both personally and professionally—all while being your authentic self. Whether it’s contributing to bottom-up internal initiatives or bringing your expertise to innovative, transformative projects, you’ll have the opportunity to make a real impact.
• Flat hierarchy & collaboration: At Bluecrux, we see you for your talents, not your title. We foster open communication, strong teamwork, and a “no flying solo” approach to challenges. You’ll work with passionate experts in their fields, sharing knowledge, challenging each other, and building our global community together.
• Exciting growth opportunities: We don’t believe in surface-level strategy. Join a company that encourages you to walk the talk—whether working on innovative, disruptive projects for global clients or contributing to our U.S. growth journey. Our fast-paced, can-do mentality ensures you’ll grow alongside us.
• Unforgettable team experiences: At Bluecrux, we come together to celebrate success and enjoy the journey. From our annual Bluecrux weekends to monthly Last Friday gatherings with drinks, team-building activities, and fun events, we’re all in this together.
• Generous PTO and benefits ensure you feel cared for as an individual
• Competitive base salary with performance bonuses
• 12 holidays and 26 days of Paid Time Off (PTO)
• Full health, dental, and vision insurance: 100% of employee premiums covered, 50% for dependents
• Basic life insurance at no cost, with optional additional coverages
• Healthcare Flexible Spending Account (FSA) for tax-free medical expenses
• 401(k) retirement plan with fixed employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees