Solution Architect - Varicent

Cloudflare • San Francisco, CA

19d

About The Position

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Toronto, Canada or Austin, TX Role Summary We are looking for a strong candidate to join our team as part of the Finance & Business Operations Organization. As a key team member of a high-visibility organization, this role will provide both technical and operational support to Cloudflare’s Global Commissions Tooling & Strategy.

Requirements

• 4+ years in Sales Compensation, Sales Operations, or Systems Administration, preferably within a high-growth SaaS environment.
• 3+ years of hands-on experience configuring Varicent (or a similar enterprise ICM tool like Anaplan/Xactly), including component building, scheduler management, and calculation logic.
• Firm grasp of end-to-end commission processes, including plan document tracking, transaction crediting, complex incentive calculations, and dispute resolution.
• Strong SQL skills with the ability to write queries for data analysis and troubleshooting. Experience handling large, complex datasets is required.
• Analytical & Detailed: Clear, concise communicator; A natural problem solver with high attention to detail, capable of troubleshooting complex data discrepancies and validating calculations before they impact the business.

Nice To Haves

• Industry Context: Experience with a SaaS business model.
• Cloud & Infrastructure: Prior experience working in the SaaS, Cybersecurity, or Cloud Infrastructure space, with familiarity with usage-based or consumption-based compensation models.
• Advanced Data Handling: Experience working with large-scale, complex datasets.

Responsibilities

• Develop and configure Varicent compensation models and calculation logic.
• Act as the primary technical builder for system enhancements, ensuring all plans are set up accurately and on time.
• Identify and implement best practice configurations and build techniques, optimizing for scalability and usability while ensuring solutions align with stakeholder needs.
• Plan and execute end-to-end testing (QA/UAT) for all system changes. You will be responsible for identifying bugs, validating fixes, and ensuring error-free deployments.
• Review and analyze application performance, to provide enhancement recommendations and process improvements.
• Provide risk assessment for new functionality and enhancements.
• Build extensive solution / process documentation and enablement infrastructure, scaling consistent practices, documentation and desktop procedures for tool functionality
• Build deep knowledge around and leverage relationships to influence outcomes and prioritization of upstream system enhancements which directly impact ICM practice
• Monitor data flows between upstream systems (CRM, HCM) and Varicent. Troubleshoot integration errors and collaborate with IT/Data teams to resolve discrepancies.
• Task Management & Delivery: Independently manage your own project timelines and priorities. You will be expected to balance daily support tickets with larger system builds, ensuring deadlines are met with minimal oversight.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees