Solution Architect

Omnissa • Atlanta, GA

19h • Onsite

About The Position

We are Omnissa ! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adats to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values— Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value — we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you. What is the opportunity? As a Solution Architect you will be responsible for the following: Create and implement solutions to complex problems to bring rapid relief to customers and internal teams. Discover, procure, author, develop, and curate tools for the Global Customer Service team’s use. This role will also be crucial in fostering relationships with our SaaS ops, DevOps, and SRE teams to deflect customer tickets by proactively identifying customer issues within Workspace ONE and Horizon environments. Leverage deep technical expertise in Omnissa’s Product Offerings. Develop and maintain productive, professional relationships with various stakeholders across Omnissa Global Customer Service, Professional Services, Product Management, and Engineering. Think past the products and understand the solutions being delivered to meet business and IT needs. Communicate any potential issues with the solution architecture to the project team, peers and customers. Solicit continuous feedback from multiple stakeholders and communicate to product development. Design and deliver technical training and documentation targeted for Omnissa Global Customer Service staff. Troubleshoot problems affecting enterprise systems based on a clear understanding of modern production data centers, desktop virtualization, capacity/performance/storage/networking management and tuning, and programming logic and design. What will you bring to Omnissa ?

Requirements

• Solution Architecture
• Software Development
• Cloud Infrastructure Management
• Network Monitoring & Troubleshooting
• System Configuration & Administration
• Bachelor’s Degree required or foreign degree equivalent in Telecommunications, Computer Science, Computer Engineering, Electrical Engineering, Computer Information Systems, Information Technology, or a related technical/quantitative field, plus four (4) years of experience in job offered or any occupation in which the required experience was gained.

Responsibilities

• Create and implement solutions to complex problems to bring rapid relief to customers and internal teams.
• Discover, procure, author, develop, and curate tools for the Global Customer Service team’s use.
• Foster relationships with our SaaS ops, DevOps, and SRE teams to deflect customer tickets by proactively identifying customer issues within Workspace ONE and Horizon environments.
• Leverage deep technical expertise in Omnissa’s Product Offerings.
• Develop and maintain productive, professional relationships with various stakeholders across Omnissa Global Customer Service, Professional Services, Product Management, and Engineering.
• Think past the products and understand the solutions being delivered to meet business and IT needs.
• Communicate any potential issues with the solution architecture to the project team, peers and customers.
• Solicit continuous feedback from multiple stakeholders and communicate to product development.
• Design and deliver technical training and documentation targeted for Omnissa Global Customer Service staff.
• Troubleshoot problems affecting enterprise systems based on a clear understanding of modern production data centers, desktop virtualization, capacity/performance/storage/networking management and tuning, and programming logic and design.

Benefits

• employee ownership
• health insurance
• 401k with matching contributions
• disability insurance
• paid-time off
• growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level