Solution Architect - SCV/Amazon Connect

Thunder

118d

About The Position

Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes. Reporting into the Capability Leader, our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals. Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold.

Requirements

• 4-6+ years of consulting experience within the Salesforce or AWS ecosystem
• 2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon Connect
• Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience Cloud
• Experience serving as the primary interface with offshore partners
• Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
• Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
• Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
• Strong business processes, process documentation, and process improvement skills
• Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role

Nice To Haves

• Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation (retired), AWS Cloud Practitioner or AWS Developer
• Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Responsibilities

• Responsible for overall Salesforce Service Cloud Voice + Amazon Connect solution design and implementation
• Lead business and technology analysis and provide CRM domain expertise
• Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
• Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
• Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
• Champion the adoption of reusable architecture assets to improve efficiency
• Produce documentation to aid in the understanding of existing architecture solutions
• Own the overall execution of implementation deliverables and QA

Benefits

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance
• Stock options in a fast-moving, high-growth company
• Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology
• Remote work, flexible PTO (with a 2-week minimum!), and generous leave policies
• People-First Flexibility – feedback helps shape our policies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees