Solution Architect – Salesforce Service Cloud

Capgemini • Dallas, TX

17d • Remote

About The Position

We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

Requirements

• Minimum 5 years of Salesforce implementation experience as a Solution Architect.
• Proven expertise in Salesforce Service Cloud and related capabilities.
• Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
• Experience leading technical design and governance processes.
• Salesforce Certifications\: Service Cloud, Experience Cloud (required).
• Experience with Revenue Cloud and handling sensitive data (e.g., export control).
• Familiarity with analytics tools and integration frameworks.
• Excellent communication and documentation skills.

Responsibilities

• Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
• Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
• Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
• Produce high-quality documentation and oversee low-level technical design deliverables.
• Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
• Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees