Solution Architect - Salesforce & Amazon Connect

Thunder

83d • Remote

About The Position

Thunder’s Solution Architect (Voice & Connect) leads the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.

Ideal candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Service Cloud Voice and Amazon Connect - in order to optimize existing Salesforce applications and implement new ones.

Requirements

• 4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems
• 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills
• Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
• Ability to distill customers’ strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards

Nice To Haves

• Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
• Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Responsibilities

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate client’s business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Develop user stories and process diagrams to support the design and development of Salesforce solutions
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure Quality deliverables

Benefits

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees