Cch-posted 9 months ago
Full-time • Senior
Coppell, TX
Publishing Industries

As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise. Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing customer satisfaction, and contributing significantly to sales outcomes. This position allows for deeper technical involvement and greater influence within your team.

  • Create and refine advanced technical sales documentation and guides.
  • Provide in-depth technology solutions during customer interactions, assisting sales representatives.
  • Address and resolve complex customer inquiries and issues.
  • Ensure precision in maintaining technical databases.
  • Lead product training session enhancements.
  • Independently collaborate with technical teams for advanced issue resolution.
  • Demonstrate intricate product functionalities.
  • Oversee administrative tasks with a focus on technical accuracy.
  • Develop advanced technical content for customer presentations.
  • Support ongoing technical training and mentorship within the team.
  • Extensive understanding of products/services.
  • Advanced skills in managing customer relationships.
  • Capable of producing comprehensive technical documents.
  • Exceptional troubleshooting and problem-solving skills.
  • Advanced interpersonal and presentation abilities.
  • Ability to lead and mentor within teams.
  • Proficiency in analyzing and utilizing data.
  • Advanced usage of software tools relevant to technical sales.
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