Solution Architect- Post Implementation

Netsmart • Overland Park, KS

5d

About The Position

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Solution Architects at Netsmart: As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise. Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow: Financial Solution Architect- Post Implementation: The business architect is accountable for overseeing the system's back-office functions, including patient access, billing, and remittance, throughout the implementation process. In addition to collaborating with the client to define workflows and recommend best practices based on industry standards, they undertake a myriad of common tasks. These include leading client events, driving data collection efforts, prescribing myAvatar best practices, conducting workflow analysis and design, as well as comprehensive documentation. They are also involved in myAvatar content creation, coaching and mentoring the solution team, and adeptly navigating internal and client conflicts. Furthermore, they excel in troubleshooting, issue navigation, and resolution, ensuring smooth project progression and client satisfaction.

Requirements

• Bachelor's degree or equivalent relevant work experience
• At least 4 years of health care information technology implementation or consulting working experience
• At least 2 years Netsmart EHR solution work experience
• At least 1 year of project management experience
• Ability to communicate effectively with technical, clinical, and operational teams
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
• Ability to build strong client relationships and delivering client-centric solutions
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Nice To Haves

• At least 2 years Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Proficient in CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experienced with 837P/837I claims, and clearinghouse workflows.
• Skilled in remittance processing, 835 interpretation, and denial management.
• Strong A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
• Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer
• Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees