Solution Architect Manager, Digital Natives

Openai • New York, NY

74d • Hybrid

About The Position

The Solutions Architecture (SA) team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of GenAI use cases for their industry and drive them to production through strong technical guidance. As the leader of our Solutions Architects in the Digital Native segment, you'll help technology and software companies transform their business through solutions such as customer service, automated content generation, and novel applications that make use of our newest, most exciting models. We are seeking a Solutions Architecture leader to ensure the technical success of our most strategic technology and software customers in the Americas. In this role, you will manage the entire implementation journey, ensuring seamless platform integration. As the voice of our customers, you will align technical teams to deliver a consistent and exceptional experience throughout the customer lifecycle. Success will be measured by live production applications, increased API adoption, and impactful customer stories that demonstrate the value of our technology. This role is open in our NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Requirements

• 8+ years of experience in a technical customer-facing role, managing C-level technical and business relationships with complex global organizations.
• 2+ years of experience leading technical post-sales teams with a demonstrated ability to hire, develop, and manage technical teams.
• Experience leading complex implementations of Generative AI/traditional ML solutions and knowledge of network/cloud architecture.
• Industry experience in programming languages like Python or Javascript.
• Effective and polished communicator who can translate business and technical topics to all audiences and mentor others to do the same.
• Humble attitude, eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Responsibilities

• Own the strategy and operating model of the Digital Native SA team, ensuring alignment with company objectives and the evolving needs of our customers.
• Lead, build, and mentor a team of high-performing Solutions Architects to deliver exceptional customer outcomes, as demonstrated by production customer applications and increased API adoption.
• Serve as the technical advocate for our customers, synthesizing their needs to develop the Research and Applied Product/Engineering roadmaps.
• Act as the primary technical escalation point during development, fostering trust and maintaining direct communication with executive-level stakeholders.
• Serve as an industry thought leader, championing the safe and innovative application of our technology across various sectors.

Benefits

• Hybrid work model of 3 days in the office per week
• Relocation assistance to new employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services