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As a critical member of Professional Services, you will serve as an initial point of contact on critical, high visibility projects where you will use your in depth knowledge of QGenda’s integration capabilities and the industry to help customers accomplish their business objectives during the implementation phase of the customer journey. You will use your organizational skills to keep track of new projects and document the needs of the customer’s desired integrations to ensure that QGenda will fit in seamlessly into their IT ecosystem. This will involve vetting new project resource requests for customer readiness and for enterprise projects, scoping, designing, documenting, and communicating the integration needs of the customer for the QGenda project team. You will also be responsible for initial quality control by ensuring that the customer is configured according to best practices. As a member of the Professional Services team, you will collaborate with Professional Services team members, provide guidance on complex projects, oversee the quality of implementations, and use the lessons learned to drive necessary process improvements. In this prominent role on the Professional Services team, you'll have the opportunity to make a significant impact on each customer’s journey while simultaneously making an impact on the direction of QGenda products and services.
