Solution Architect - CRM Systems

Stronghouse • Oak Brook, IL

10h • $130,000 - $140,000 • Onsite

About The Position

Stronghouse Solutions is seeking a Solution Architect – CRM Systems to support the design, optimization, and long-term evolution of CRM platforms across our national roofing and exteriors platform. This role will focus on supporting current systems while also helping evaluate, design, and plan for a unified future-state CRM. The ideal candidate will have hands-on CRM implementation experience, comfort with cross-functional workflows, and the ability to work collaboratively with Sales, Ops, Marketing, and Technology stakeholders.

Requirements

• 3–7 years of experience supporting or configuring CRM platforms in a business or customer-facing role, including deep working knowledge of AccuLynx or similar platforms (JobNimbus, ImproveIt 360, Salesforce, ServiceTitan, etc.).
• Experience participating in CRM implementations, data migrations, platform adoption efforts, or configuration projects.
• Strong understanding of CRM data structures and reporting dependencies, with demonstrated ability to articulate how data design impacts analytics, forecasting, and integrations with other systems.
• Experience working closely with internal and external stakeholders (e.g., Sales, Operations, Marketing, Product, or Customer Success teams) to understand business requirements and translate them into system configuration or process improvements.
• Proven ability to document business processes, workflow mappings, and configuration standards and to create training documentation that drives adoption and minimizes confusion.
• Basic understanding of integration approaches, including native APIs and middleware patterns (e.g., Zapier, Workato), and how CRM systems connect to ERP, telephony, or marketing platforms.

Nice To Haves

• Experience in customer-facing or solution-oriented roles (e.g., National Account Manager, Customer Success, Product Specialist) where the candidate worked collaboratively with customers to solve CRM challenges and advise on best practices.
• Demonstrated experience with onboarding, enablement, or adoption strategies that drove measurable improvements in CRM utilization.
• Experience in platform evaluation or vendor selection processes, including building feature comparisons, business cases, or ROI assessments for CRM alternatives.
• Exposure to internal control workflows within CRM systems (e.g., lead approval routing, sales handoff checkpoints, data governance standards).
• Experience in the construction, home services, or field services industries, particularly where CRM platforms interface with estimating, scheduling, job costing, and field operations.

Responsibilities

• Serve as the go-to SME for CRM platforms across the Stronghouse ecosystem.
• Support CRM rollout, configuration, and adoption for operating companies.
• Analyze current CRM workflows and recommend standardization opportunities.
• Assist in roadmap planning for CRM consolidation or platform transitions.
• Document workflows for lead intake, sales pipeline, production, and service tracking.
• Participate in cross-system integration design (e.g., ERP, call center, marketing tools).
• Create training documentation, process maps, and data field dictionaries.
• Identify field standardization and reporting gaps across platforms.
• Partner with stakeholders to ensure CRM tools are practical, scalable, and used effectively.

Benefits

• full suite of benefits (healthcare, dental, vision, 401K match, etc)
• High-Growth Environment: Be part of a high-growth, acquisitive company that is rapidly expanding and offers exciting opportunities to shape the future.
• Innovative Contributions: Take the lead in driving innovation and implementing new strategies that enhance your role and the company's success.
• Career Growth: Benefit from numerous internal growth opportunities as the company continues to expand, providing a clear path for career advancement.
• Ambitious Goals: Join a company with aspirations and the financial backing to achieve a $1 billion valuation in the next several years, positioning itself as the largest player in its vertical.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed