Solution Analyst, Retail Catalyst, United States - X Delivery

The Boston Consulting Group (BCG) • Chicago, IL

279d • $96,900

About The Position

The Solution Analyst on the BCG X Retail Catalyst team will play a critical role in delivering, implementing, and supporting BCG's client-facing retail software solutions. He or she will independently build retail data models, and deliver superior value and sustained impact, accelerating clients' speed to insights. The work also includes running client deployments, including tool configuration, development, and deployment support as a data analytics expert working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic delivery and product approach together with senior business leaders in our Retail sector and our BCG X unit. Key activities will include gathering requirements from internal and external clients, advising them on the app's best practice usage, and recommending improvements to optimize the business value delivered by the application. The Solution Analyst will also coordinate the sourcing and preparation of data, manage client infosec processes, oversee deployment by setting up and configuring the application according to the requirements, and train the client's end users. The role will interact directly with both BCG case team members and clients and must understand and be able to navigate the clients' data and requirements. He or she should be able to quickly learn and deliver on the data (science) logic used for our Retail Catalyst offer, understand the retail industry/client context, and learn analytical approaches used to turn data into business insights.

Requirements

• Deep expertise in all things data and analytics: Data sourcing, wrangling, troubleshooting, visualization, etc.
• Experience in deploying data/software (B2B) applications, end-user support, or related activities
• Ideally experience in brick-and-mortar and e-commerce retail organizations (e.g. merchandising, pricing, analytics, etc.)
• Degree with strong academic achievements in business management, engineering, mathematics, or similar
• Ideally client-facing experience in a SaaS environment or tech industry
• Knowledge in interpreting/engineering data and generating business insights from data using SQL
• Proficiency in data transformation and management tools such as Alteryx, DataIKU, etc.
• Must be proficient in handling complex datasets and Excel dashboards (pivot tables, writing formulas, managing data sets, etc.)
• Advanced knowledge of Data visualization tools and techniques using Tableau and PowerBI
• Working knowledge of Python, MS Excel, MS PowerPoint

Nice To Haves

• Customer and business focus
• A passion for customer success and support
• Interest in technology and ability to learn quickly regarding tech-heavy topics and tools
• Excellent interpersonal and communication skills
• Ability to adapt communication style to multiple stakeholders and cultures
• Bright, ambitious, solution-oriented self-starter
• Excellent organizational skills with strong attention to detail

Responsibilities

• Own client delivery, driving adoption, ensuring clients realize value from solutions
• Act as the main point of contact throughout the delivery program
• Manage complex client situations and lead issue resolution
• Work with BCG teams and retailer clients to understand data and business processes, business requirements, and data structure/challenges
• Respond to 2nd/3rd level client inquiries and requests: Troubleshooting, system configurations, service issues
• Demonstrate a proactive, solution-based approach to enhance client relationships
• Build, own, and drive the overall implementation plan together with client counterparts
• Identify required changes in client's ways of working and support process change management
• Understand the client's data situation and develop a blueprint for future state data management
• Perform analysis of client data to determine parameter requirements for app setup, including ETL and processing of data
• Work closely with Data Engineering, DevOps, and Product teams to implement client requirements
• Lead and oversee complex deployments of platforms and software; configuring apps to client's needs
• Guide BCG case teams, client business users, and IT team to enable them to roll out, operate, monitor, and maintain the application
• Collaborate with BCG X Delivery Retail Catalyst technical teams, application software vendors, and other resources to diagnose and resolve the application's technical and/or non-technical problems
• Collaborate with peers to construct appropriate training and support plans for the continuation of the customer's users and deliverables after the implementation goes into production
• Develop application user guides and other application-related materials
• Document, track, and monitor application's bugs, problems, and issues to ensure timely resolution
• Perform quality control tests and keep logs of problems, issues, changes, and future enhancements
• Track project progress against agreed KPIs and any contractual obligations
• Provide product feedback to development teams

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year
• Paid sick time on an as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree