As a Solution Analyst II in the Support organization, you will serve as the initial point of contact for Oracle Health customers, utilizing strong communication and customer service skills to provide technical support and issue resolution. This role involves working in a Contact Center environment, where you will support customers through call and ticket-based systems, while also gaining knowledge of specific Oracle Health products and solutions. You will be responsible for documenting investigations, performing basic technical troubleshooting, and escalating complex issues as necessary, all while adhering to regulatory policies and Oracle Health procedures.