Solution Advisor II

RealPage • Richardson, TX

12d

About The Position

The Solution Advisor II is a multi-housing industry professional, experienced in Property Management technology and Operations. This position applies multi-housing industry experience and in-depth OneSite product knowledge to help customers effectively optimize their RealPage products. The Solution Advisor is a customer advocate, an effective communicator and listener that possesses the ability to build relationships and trust with customers to drive optimization.

Requirements

• Bachelor’s degree or equivalent job experience in multifamily Operations, Implementation, Training or System Administrator role
• Minimum of three to five years’ experience as a System Administrator or related experience resulting in a deep understanding of OneSite settings
• Expert understanding of RealPage products and services is required
• Advanced understanding of property management required at both corporate and property level
• Ability to perform in depth OneSite Business Model Reviews, identify inefficiencies and opportunities and provide customer strategic advice
• Ability to work closely across the customers organization to elicit cooperation from a wide variety of sources, including Senior leadership, Regional Management, Accounting, Marketing, and IT
• Ability to work independently and in a strong team environment
• Possess strong project management skills and the ability to manage multiple priorities simultaneously
• Demonstrate ability to proactively assess and address risk
• Experience with mentoring or training others
• Outstanding verbal and written communication skills; excellent presentation skills
• Experience with creating and delivering professional presentations
• Flexible, detailed and able to successfully manage change
• Outstanding documentation and follow-up capabilities required
• Ability to travel (client request, otherwise all meetings are virtual)

Responsibilities

• Maintain advanced knowledge of OneSite Leasing & Rents and integrated products settings and configuration
• Maintain knowledge of RealPage products and integrations and be able to communicate the value proposition
• Maintain advanced knowledge of the Unified Platform and New OneSite
• Actively and efficiently manage customer engagements
• Keep current on Multifamily industry trends
• Create amazing customer experiences that increase customer loyalty and protect ACV (annual contract value)
• Maintain accurate records within SalesForce of all customer communications
• Maintain accurate time tracking of utilization for each engagement
• Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems
• Manage difficult situations into positive interactions with internal and external customers
• Manage relationships to foster open communication regarding strategy, short/long term initiatives and goals
• Identify potential revenue opportunities that align with customer business strategy
• Participate in projects as needed

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level