Convergent Dental-posted 1 day ago
$50,000 - $85,000/Yr
Full-time • Mid Level
Remote • Waltham, MA
101-250 employees

Convergent Dental has developed and launched Solea, a dental laser that can cut tissue in the oral cavity without anesthesia. Solea has quickly become the #1 hard and soft tissue laser in dentistry. This is an exciting time to join our amazing team. With our innovative technology we are looking to change the world of dentistry for dentists and their patients. POSITION SUMMARY We are seeking a highly motivated and customer-focused Solea Success Manager (SSM) to join our growing team. The SSM plays a critical role in driving customer success, revenue growth, and long-term adoption of Solea technology. This multifaceted position is responsible for achieving quarterly revenue goals, guiding new customers through onboarding, training, and implementation, and providing administrative and operational support to both our customers and commercial teams. The ideal candidate will excel at fostering strong customer relationships, coordinating cross-functional efforts, and ensuring a seamless and positive customer experience from installation through ongoing support. This is a fully remote position , ideally based in the Central or Mountain Time Zone .

  • Revenue Growth Achieve or exceed assigned quarterly revenue targets through selling annual support and maintenance renewal agreements within the assigned territory.
  • Customer Onboarding & Implementation Coordinate and lead onboarding meetings with new customers. Manage delivery and installation timelines to ensure successful implementation. Organize training logistics and oversee order fulfillment to support successful adoption.
  • Ongoing Customer & Sales Support Monitor and manage at-risk accounts to maintain customer satisfaction. Handle service escalations and ensure timely resolution of issues. Support onboarding for new Solea applications and provide continued enablement for customers and internal sales partners. Identify and pursue opportunities for additional education, training, or adoption of new clinical applications.
  • Operational Excellence & Communication Maintain accurate and detailed records of all customer interactions and activities within Salesforce our CRM system. Communicate customer updates, progress, and feedback effectively across internal teams. Collaborate closely with Sales, Clinical, and Operations teams to deliver an exceptional customer experience.
  • Work experience in at least 2 of the following categories: account management, sales, hospitality, customer success, product training.
  • Dental experience a plus, familiarity with the clinical and business workflow in a dental practice
  • Excellent written and verbal communication skills – able to give formalized presentations virtually.
  • Strong computer skills in Excel, PowerPoint, Salesforce, and all Microsoft Outlook Applications
  • Function well in a fast-paced, agile organization
  • Able to work diligently in a remote setting – performing and recording required tasks.
  • Adhere to the company’s core values and vision.
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