Soldier Ride Specialist

Wounded Warrior Project • Jacksonville, FL

53d • Hybrid

About The Position

Great benefits. Competitive pay. We know these are some of the things people look for in a job . If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Soldier Ride Specialist conducts planning and facilitation of WWP Soldier Rides. These all-ability events include single and multi-day rides of varying modalities with adaptive and standard equipment.

Requirements

• Demonstrated ability to coach warriors to help them achieve their goals.
• Demonstrated basic competency of the mechanics of bicycles and related adaptive equipment.
• Demonstrated ability to hand-push cyclists needing assistance.
• Demonstrated intermediate-level road and mountain bike fitness, and abilities.
• Demonstrated ability to model and instruct basic road and mountain bike skills to warriors.
• Demonstrated intermediate-level skiing or snowboarding abilities.
• Good organizational and time management skills.
• Effectively complete assignments and meet deadlines.
• Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships.
• Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Demonstrated ability to build rapport with warriors.
• Strong written and verbal communication skills, to include public speaking.
• Ability to travel in support of WWP programs and services.
• Demonstrated computer proficiency using Microsoft Office software, e.g., Word, Excel, Outlook.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Two years of road or mountain biking experience at the intermediate level. This includes group riding experience.
• Two years of business or administrative experience.
• High school diploma or GED.
• Valid state-issued driver’s license.
• Ability to obtain First Aid CPR/AED Certification within 1 year of hire.
• Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

• Two years of intermediate-level skiing or snowboarding experience.
• Two years of experience coaching.
• Two years of experience working with military or veteran populations.
• One year of public speaking experience.
• Bachelor’s degree.
• Cycling coach/instructor certification – USAC or other.
• Ski/snowboard instructor certification, e.g., PSIA – AASI or other relevant certification.
• First Aid CPR/AED Certification.
• ASIST Certification.

Responsibilities

• Collaborate with the Soldier Ride team to plan, resource, and facilitate events.
• Recruit warriors to Soldier Ride (SR) events.
• Work with all relevant technology to facilitate a seamless recruitment process (Salesforce/Cvent/phone/Zoom).
• Coordinate with Travel and Events team for Soldier Ride event logistics, ensuring appropriate contracts for hotels, meals, and warrior travel accommodations.
• Serve as liaison between hotel and WWP while onsite for events.
• Coordinate all transportation logistics for participants and fleet of bicycles.
• Distribute all relevant information and be primary point of contact (POC) for warriors who may participate in any Soldier Ride opportunity.
• Develop, cultivate, and maintain relationships within Soldier Ride event cities and with associated vendors, community supporters, and volunteers, distributing promotional items as needed.
• Coordinate with local law enforcement and EMS for support during Soldier Ride events.
• Maintain contact through event completion and cultivate the relationships for future opportunities.
• Submit and track appropriate permitting required by host locations.
• Order and inventory all swag and equipment for Soldier Ride events, to include promotional items.
• Assist with all aspects of event execution including, but not limited to: loading and unloading of equipment from trailer; driving support vehicles; warrior check-in; delivery of pre-ride meetings; equipment fitting and maintenance; group stretching
• Directly engage with warriors and community to create an environment that encourages connection and learning.
• Mitigate any issues with immediate engagement.
• Demonstrate intermediate-level cycling fitness, with the ability to maintain the pace of the group during Solider Rides and to hand-push warriors needing assistance.
• Serve as WWP subject matter expert on cycling, adaptive cycling, gear, and equipment.
• Coach warriors during group events, instructing warriors in road cycling, mountain biking, skiing, snowboarding, and any other modality identified by the program.
• Facilitate virtual programming content via Zoom, Facebook Live, Strava, and other technology-based platforms.
• Establish effective WWP relationships and work collaboratively with teammates and community partners to promote all WWP events.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED