SolarWinds Monitoring Engineer
About The Position
Implement best-in-class engineering strategies to support a large, distributed SolarWinds environment. Maintain responsibility for supporting the Application Performance Monitoring solution via SolarWinds. Execute the daily activities of ServiceNow SolarWinds tickets, e.g., add/remove, maintenance mode, discovery, custom properties, etc., for Application/Hardware Performance Monitoring efforts. Create documentation of all steps and training for application customers and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM. This position is open to remote delivery anywhere within the U.S., including the District of Columbia.
Requirements
- 1 to 2+ years of experience with SolarWinds, processing SolarWinds Tickets, installing agents, SNMP/WMI polling, APIs, performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool
- Experience with maintaining SolarWinds processes
- Experience in data engineering with SolarWinds for both ingestion and extraction for custom properties
- Experience with ServiceNow (SNOW) ITSM. Execute data calls for reporting.
- Experience with Windows and Linux Operating systems, services, daemons, containers, and VMs
- Experience with troubleshooting and identifying SNMP/WMI polling issues
- Ability to obtain a security clearance
- HS diploma or GED and 13+ years of relevant professional experience, or a BA or BS degree in computer science, electronics engineering, or other engineering or technical discipline with 5+ years of relevant professional experience
Nice To Haves
- Experience with Agile frameworks
- Experience with the VA
- Experience with ServiceNow Visual Task Boards and service ticket management
- Possession of excellent verbal and written communication skills
- Public Trust clearance
Responsibilities
- Supporting the Application Performance Monitoring solution via SolarWinds
- Executing the daily activities of ServiceNow SolarWinds tickets, e.g., add/remove, maintenance mode, discovery, custom properties, etc., for Application/Hardware Performance Monitoring efforts
- Creating documentation of all steps and training for application customers and enable integration of SolarWinds process SolarWinds tickets, development of single pane of glass dashboards, including integration with ServiceNow ITSM
Benefits
- Full Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
