SolarWinds Engineer

Soft Tech Consulting • Alexandria, VA

86d • $120,000 - $160,000

About The Position

Soft Tech Consulting is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of network and server infrastructure.

Requirements

• At least seven (7) years’ experience working in a large complex environment (> 4K infrastructure components and applications).
• Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered in lieu of degree.
• Must have an understanding in the administration, support, configuration, and operation of routers, switches, wireless (Cisco WLC), firewalls (VPN, remote access), Cisco Call manager (CUCM), Cisco Netflow configuration, storage (Brocade, Netapp, Commvault, DXI), server (Windows, Nix), applications (AD, DHCP, DNS, SaaS, PaaS), databases (SQL, DB2, Oracle), web (IIS, Websphere), email (Exchange, OWA), VMware, Hyper-V.
• Competent understanding of mixed-technology solutions.
• Act as part of a structured operations team in support of resolving technical issues.
• Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects required.
• Mentoring Skills: Proven ability to provide technical leadership and mentoring.
• Organizational Skills (ability to organize large amounts of data in a logical manner).
• Excellent Troubleshooting Skills.
• Strong communication skills are required.
• Excellent documentation skills are required.
• Ability to convey technical concepts to non-technical executives and managers.
• Work is performed in a fast-paced Information Technology environment.

Responsibilities

• Support SolarWinds installations, upgrades, and testing of multiple tier, multiple server SolarWinds platform including at least twice-yearly platform upgrades.
• Apply critical security vulnerability patches as needed.
• Provide SolarWinds expertise at all levels of installations, upgrades, and testing.
• Support Installation and testing at all remote sites.
• Troubleshoot any installation or upgrade problems.
• Perform configuration functions as needed.
• Provide documentation and Lessons Learned if applicable.
• Create custom dashboards for remote and domestic users and groups based on custom properties and dynamic custom property-based dashboards that can display based on AD group membership.
• Add components as needed such as additional web front end servers and additional polling engines.
• Track and monitor all SolarWinds installations using web console including the following panels: Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling.
• Address and resolve submitted support tickets for SolarWinds.
• Provide the help desk with initial troubleshooting steps to determine type of ticket needed.
• Assist with day-to-day SolarWinds checks and monitoring.
• Detect, report, diagnose, and resolve performance issues.
• Support Virtual Infrastructure Monitoring to include the virtual devices such as Server and Application Monitoring; Login Credential Monitoring for Windows and VMware Servers.
• Review logs.
• Environment includes ESXi and ESX Server version 6.7 or later and VMware vSphere version 6.7 or later.
• SQL Server database monitoring and tuning.
• Network Performance Monitoring.
• Provide cross-training of basic SolarWinds administrative tasks to junior team members as needed.
• Provide weekly and monthly report metrics and dashboards.
• Highlight any emergency concerns as soon as they are identified, provide Risk information and mitigation if identified.

Benefits

• Medical
• Dental
• Vision
• 401K
• Short Term Disability
• Long Term Disability
• Life Insurance
• PTO
• Paid Holidays

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees