Solar Service Technician

Freedom Solar Power•Houston, TX

42d•Onsite

About The Position

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values: Pride in Quality Craftsmanship Go Above and Beyond Put People First Have a Humble Heart Give a Damn Shoot Straight At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture. Job Summary: In this role, you will be the technical expert to resolve concerns related to solar installations on-site. This role will be responsible for troubleshooting, diagnosing, and repairing Residential and Commercial Photovoltaic, Storage, and Off-Grid systems. Level of Supervision Required: General

Requirements

Knowledge of local electrical codes.
Knowledge of residential PV design and components.
Thorough understanding of residential AC (MicroInverters) and DC (String & Optimizer) PV systems.
Must have a thorough understanding of residential electrical systems, and components, and how to work safely around residential electrical components.
Ability to work alone and with teams in a safe manner.
Ability to learn new technical skills and diagnostic/troubleshooting processes.
Prior solar installation experience.
Valid Apprentice Electrician license Required.
OSHA 10 Required.
Valid Driverâs License required; willingness to travel regionally frequently.
Must be able to withstand heights, climb ladders, being outdoors for long periods in hot and cool climates.

Responsibilities

Responds to service calls from dispatch on behalf of customers with solar system issues.
Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
May get on roofs to physically remove, replace, or repair solar panels.
Provide exceptional customer service experience to homeowners.
Communicates findings and follows procedures to the manager.
Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
Collects payment for services rendered and potentially upsells customers in the field.
Complete the job disposition form after every service call.
Assist with other duties as assigned by Service Operations Manager.