Solar Service Technician

Nitel•Laurel, MD

22d•$31 - $52

About The Position

This job assesses technical issues with solar systems, replacing faulty equipment, working with manufacturers to troubleshoot equipment, ordering standard parts and recording and uploading findings on service software. Acts as technical specialist within own area. May serve as team leader but does not supervise.

Requirements

Must have residential solar install & electrical expertise
Solar Panels
Safety Standards
Solar Energy
Troubleshooting
High School Diploma / GED
7-10 Years Relevant Work Experience

Responsibilities

Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
Replacing faulty equipment and commission to system
Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
Calling the manufacturer technical support hotline and troubleshooting on-site equipment
Placing orders for standard parts as needed
Initiating and referencing claim numbers to troubleshoot and push through warranty approval
Documenting service activities and maintaining accurate records of maintenance and repairs
Assisting in processing shipping labels for returned equipment
Informing managers of work completion and any other necessary updates on system issues
Stocking company work truck with necessary tools and parts that may be needed on-site
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.