Solar Service Coordinator

Freedom Solar Power•Austin, TX

67d•Onsite

About The Position

Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Requirements

At least 1 year of high-volume customer engagement experience.
Must be able to multitask and handle working under pressure.
Strong computer skills.
Must possess professionalism and a positive attitude.
Must have excellent verbal and written communication skills.
Ability to work under pressure.
Ability to handle high-stress calls and customer escalations.
Highly organized with the ability to self-manage.
Ability to manage projects in pipelines.
Team mentality.
Flexible to change.

Nice To Haves

Solar experience
Escalation experience
Prior solar experience in monitoring, sales, or service capacity is a strong plus!
Working knowledge of the solar industry, installation processes, or electrical.

Responsibilities

Monitoring customer solar systems and educating homeowners on system efficiency and productivity
Creating and tracking work orders and workflow maintenance requests in a timely manner.
Handling invoicing for all service tickets and coordinating payment with accounting
Ensuring customer satisfaction by providing excellent customer support
Serving as a liaison between our customers and technicians
Working with scheduling to confirm service visits
Answering customer concerns or service requests regarding their solar products
Understanding the freedom Solar Power products and the installation process to answer questions
Assist with other duties and tasks outside of our day-to-day duties
Perform additional tasks as assigned