Solar Service Coordinator

Freedom Solar Power•Austin, TX

22d•Onsite

About The Position

Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Requirements

At least 1 year of high-volume customer engagement experience
Must be able to multi-task and handle working under pressure.
Strong computer skills.
Must possess professionalism and a positive attitude.
Must have excellent verbal and written communication skills.
Work under pressure.
Handle high-stress calls and customer escalations.
Highly organized.
Ability to self-manage.
Ability to manage projects in pipelines.
Team mentality.
Flexible to change.

Nice To Haves

Prior solar experience in a monitoring, sales or service capacity a strong plus!
Working knowledge of the solar industry, installation processes or electricals.

Responsibilities

Monitoring customer solar systems and educating homeowners on the system efficiency and productivity.
Creating and tracking work orders and work-flow maintenance requests in a timely manner.
Handling invoicing for all service calls and coordination payments with accounting.
Ensuring customer satisfaction by providing excellent customer support.
Serving as a liaison between our customers and solar technicians.
Scheduling and dispatching Service Technicians.
Answering customers concerns or service requests regarding their solar products.
Understanding the Freedom Solar Products and installation process to answer questions appropriately.
Performing additional tasks as assigned.