Solar Residential Service Manager

Namasté Solar•Denver, CO

10d

About The Position

The Residential Service Manager is responsible for the day-to-day management of Namaste Solar's Residential Service team. This position ensures operational excellence, profitability, safety, and customer satisfaction while fostering a culture of quality. The role includes strategic planning, budgeting, KPI development, and close collaboration with the Director of Residential Operations to align departmental goals with company objectives.

Requirements

Proven leadership experience managing both office and field teams in a service operations environment.
Strong financial acumen with the ability to interpret and act on P&L statements and operational metrics.
Operational excellence in dispatch, scheduling, workload balancing, and customer case management.
Data-driven decision making; ability to develop, track, and improve KPIs.
Excellent communication, collaboration, and conflict-resolution skills.
Demonstrated ability to drive process improvements and manage change effectively.
Proficiency with productivity tools (e. g., Microsoft 365) and service/CRM systems.

Nice To Haves

5+ years of experience in residential solar service and/or operations; 3+ years in people leadership.
Experience building and leading high-performing teams across office and field roles.
Track record of improving workflows, safety outcomes, customer satisfaction, and financial performance.
Valid driver's license and ability to travel between company locations and job sites as needed.

Responsibilities

Maintain responsibility for departmental revenue, gross profit, and cost control.
Analyze monthly P&L statements and implement strategies to meet or exceed financial targets.
Collaborate with Director of Residential Operations on departmental strategic planning, forecasting, and pricing strategies.
Identify growth opportunities and develop initiatives to expand service offerings and market presence.
Direct all Residential Service activities including dispatch, inspections, maintenance, monitoring, troubleshooting, and customer satisfaction.
Ensure effective scheduling, inventory coordination, and timely resolution of service cases.
Continuously improve workflows and processes to enhance efficiency and profitability.
Oversee hiring, onboarding, training, mentoring, and performance reviews for office and field staff.
Develop and implement professional development programs and succession planning.
Interface with the Director of Residential Operations on budgeting, planning, and departmental communication.
Provide input to the Residential Management Team (Residential Circle) and collaborate cross-functionally.
Continue our culture of safety, quality workmanship, and exceptional customer service.
Ensure adherence to safety standards, regulatory requirements, and company policies.
Develop, implement, and maintain KPIs to measure team performance and customer satisfaction.
Track and report on departmental metrics; drive corrective actions and continuous improvement.