Solar O&M Administrator

Solar Energy Solutions • Lexington, KY

17h • Onsite

About The Position

As the primary point of contact for most customers, the O&M Administrator plays a critical role in our customer experience and setting the stage for continued service. This role coordinates service activities, managing customer support requests, and ensuring efficient execution of warranty and repair processes. This position helps maximize technician productivity, supports revenue generation through service opportunities, and ensures a high level of customer satisfaction. This role is ideal for someone with inbound call center experience in industries like telecommunications, cable/internet, insurance, utilities, or automotive sales, particularly those who have worked in structured environments taking inbound calls, scheduling customers, and using CRM systems. Solar experience is a significant advantage, but training is provided. The position is based in the office, Monday to Friday, from 8 am to 5 pm. The successful candidate will become a key expert within a smaller, purpose-driven solar company, where their ideas and initiative are valued, contributing to energy independence. Solar Energy Solutions, established in 2006, provides high-quality renewable energy solutions across Kentucky, Indiana, Tennessee, Ohio, Illinois, and West Virginia. The company aims to be a leading player in solar development in these regions, making a tangible difference by building a clean energy economy and creating well-paid, stable, and sustainable jobs. They specialize in the engineering, procurement, and construction (EPC) of residential, commercial, institutional, and utility photovoltaic systems, employing highly skilled personnel with specialized licenses and certifications. Solar Energy Solutions is experiencing rapid growth and seeks individuals with relevant skills and potential to join their expanding team. The company is an equal opportunity employer.

Requirements

• VERY Strong organizational and time management skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Detail-oriented with strong follow-through.
• Proficient in Microsoft Office and service management software.
• Problem-solving mindset with a proactive approach.
• Inbound call center experience in industries like telecommunications, cable/internet, insurance, utilities, or automotive sales.
• Experience in a structured environment taking inbound calls, scheduling customers, and using CRM systems.

Nice To Haves

• Solar experience

Responsibilities

• Schedule and dispatch O&M service work to maximize technician efficiency and utilization.
• Coordinate appointments with customers and internal teams.
• Adjust schedules as needed based on priorities, weather, and urgency.
• Serve as the primary point of contact for O&M service requests.
• Provide helpdesk support by troubleshooting issues and routing tickets appropriately.
• Communicate clearly and professionally with customers regarding service updates.
• Manage O&M service tickets from creation to closeout.
• Ensure accurate documentation of work performed.
• Coordinate and process customer invoicing in a timely manner.
• Track job costs and ensure proper billing.

Benefits

• Competitive salary based on skills and personal and company performance bonus system.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off.
• Company 401K.
• Company ESOP
• Paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees