Solar Field Service Technician

Ingeteam•Milwaukee, WI

66d•$28 - $34

About The Position

The Field Service Technician will provide technical customer support primarily for Commissioning, AFS and Retrofits for Ingeteam products and other aftersales field service activities as needed. Responsibilities: Commissioning -Travel to customer sites and perform commissioning and troubleshooting activities. Travel will be, on average, 60-80% of the time, or as needed. -Work with customers and site owners to ensure tasks are performed on time, efficiently and safely. -Coordinate with Field Service Engineer or Supervisor's direction, along with project/site manager, the completion of day-to-day tasks and any unplanned events. -Complete commissioning reports and other documentation and provide them to management. -Report any technical questions or changes to work performed to Ingeteam project team. -Develop ideas to decrease costs and increase efficiency during commissioning activities. -Work with other Ingeteam and subcontracted technicians during commissioning. -Upload new/latest FW -Complete expense reports and submit them to management. -Inform the customer of any new features and/or product improvements on Ingeteam's products. Aftersales Support -Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities. Travel will be, on average, 20-40% of the time. -Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues. -Travel to site to repair or replace damaged equipment. -Request assistance from management if help with aftersales questions is needed. -Use test bench to help resolve technical questions or problems. -Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server. -Work with customers and management to ensure all required failed equipment gets returned to Ingeteam. -Work with customers and site owners to ensure tasks are performed on time, efficiently and safely. -Work with other Ingeteam and subcontracted technicians during AFS and retrofit activities. -Develop ideas to decrease costs an increase efficiency during AFS and retrofit activities. -Complete expense reports and submit them to management. -Inform the customer of any new features and/or product improvements on Ingeteam's products. -Follow all H&S and PPE requirements per task. Other responsibilities: -Commissioning assistance at site with other projects as needed. -Prepare reports and documents for management. -Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures. -Perform other duties as assigned.

Requirements

At least one-year experience as an electronics technician preferred. 3+ years' experience with electronics or power electronics preferred.
Experience installing, maintaining, and troubleshooting PV & storage systems preferred.
Electrical knowledge/training required. Ability to read and comprehend electrical and mechanical schematics, technical manuals, procedures, and regulations.
Must have excellent troubleshooting skills. Must be able to troubleshoot systems with little or no support to achieve customers' expectations of product uptime.
Must be able to troubleshoot new equipment/features solutions provided by Ingeteam.
Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
Must be able to read/write to an inverter and equipment registers.
Must have the ability to understand and analyze Modbus TCP, RTU and CAN communication protocols.
Must possess excellent communication skills with the ability to work with all types of customers and personalities and with different levels of expertise.
Experience responding and resolving technical questions over the phone preferred.
Must be able and willing to work with colleagues and as a team.
Must have good prioritization, organization, analytical and planning skills.
Must be flexible, be able to adapt to new situations, have self-control, be self-motivated, have initiative and high integrity.
Must be willing and able to travel both nationally and internationally in response to customer calls.
Must be available to travel on short notice. Must be able to travel to Corporate Headquarters in Spain for training.
Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time.
Bending, stooping, crawling, working in limited illumination areas, working in dusty conditions are required.
Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
Must have basic computer skills including familiarity with MS Office programs (e.g. Excel and Word).
Associate degree in a technical field required, preferably in Electronics or Power Electronic,
Electronics Engineering or solar/PV preferred. 1+ years relevant experience preferred, in lieu of degree.
OSHA-10, NFPA 70E, First Aid/CPR certificates preferred.

Nice To Haves

Previous solar experience preferred.
Familiarity with different software interfaces to equipment (e.g. setting static IP address) preferred.
Experience responding and resolving technical questions over the phone preferred.
Electronics Engineering or solar/PV preferred. 1+ years relevant experience preferred, in lieu of degree.
OSHA-10, NFPA 70E, First Aid/CPR certificates preferred.

Responsibilities

Travel to customer sites and perform commissioning and troubleshooting activities.
Work with customers and site owners to ensure tasks are performed on time, efficiently and safely.
Coordinate with Field Service Engineer or Supervisor's direction, along with project/site manager, the completion of day-to-day tasks and any unplanned events.
Complete commissioning reports and other documentation and provide them to management.
Report any technical questions or changes to work performed to Ingeteam project team.
Develop ideas to decrease costs and increase efficiency during commissioning activities.
Work with other Ingeteam and subcontracted technicians during commissioning.
Upload new/latest FW
Complete expense reports and submit them to management.
Inform the customer of any new features and/or product improvements on Ingeteam's products.
Travel to customer sites and perform aftersales (AFS) warranty and retrofit activities.
Work with Field Service Engineer or Supervisor direction to resolve all Ingeteam scope of supply equipment issues.
Travel to site to repair or replace damaged equipment.
Request assistance from management if help with aftersales questions is needed.
Use test bench to help resolve technical questions or problems.
Make sure all documentation, pictures and other related files to an incident are properly stored in the Ingeteam server.
Work with customers and management to ensure all required failed equipment gets returned to Ingeteam.
Follow all H&S and PPE requirements per task.
Commissioning assistance at site with other projects as needed.
Prepare reports and documents for management.
Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
Perform other duties as assigned.