Solar Appointment Concierge (Tier 1)

Enphase Energy

32d•$19 - $29•Remote

About The Position

The Solar Appointment Concierge will be responsible for managing customer leads from various sources by connecting with them through phone and email. This position will be responsible for Initial engagement, first impressions, and white glove treatment of leads while confirming intent and matching leads with the best available trusted installer. Experience in a sales call center environment is key to being successful in this role. The position is remote. MUST HAVE SOLAR EXPERIENCE.

Requirements

2+ years of call center experience
Proven track record of setting appointments for solar consultations to homeowner customers
Demonstrated experience in lead qualification and appointment setting
Self-starter, and go-getter; able to work in fast-paced environments and comfortable working through unknowns
Strong knowledge of Salesforce or other CRM tools to drive productivity
Excellent verbal and written communication skills

Nice To Haves

Bachelor's degree preferred

Responsibilities

Receive inbound/outbound calls from customers/installers looking to purchase services direct through Enphase including but not limited to:
SunPower conversions
SunVault upgrades
Solarbridge upgrades
Enphase Care subscriptions
Out of warranty Gateway replacements
Cell modem upgrades and renewals
Out of warranty Micro upgrades
E-Store order support (pre-sale)
Conduct a proper needs analysis to capture customer interests and requirements
Provide value proposition specific to the customer’s specific interests
Quote and capture payment/Complete sales process
Make outbound calls to existing and potential homeowner customers and educate them on Enphase, solar value proposition, basic needs analysis, as well as a high-level overview solar buying process
After qualification, schedule customers with installers to conduct a solar consultation to include design and pricing with a Solar Specialist (virtual/in person options vary by company)
Understand customer needs and offer solutions to help them
Maintain database (Salesforce, CRM, Excel, etc.) of customer information
Track customer interactions with Solar Concierge Guide
Post-appointment follow-up may be required to ensure a positive customer experience and potential re-direction of customer to a different installer more suited to meet the customer’s needs
Answer potential customer questions and follow-up call questions