Soho Spa Host

SPENCER'S • New York, NY

91d

About The Position

As a Spa Host, you will serve as the central connection between spa operations, guest services, and sales. You will ensure seamless daily operations by maintaining spa cleanliness and ambiance, optimizing the appointment calendar, and delivering an exceptional guest experience that reflects the luxury standards of Spencer’s. This role blends hospitality, sales, and operations to create a warm, polished, and memorable spa environment.

Responsibilities

• Greet and welcome guests with warmth, assisting with check-ins, check-outs, and service introductions.
• Guide guests through the booking process by answering questions, managing reservations and making thoughtful wellness recommendations.
• Provide personalized touches such as tea service, hot towels, slippers, and VIP preferences.
• Anticipate guest needs and resolve concerns to maintain a five-star experience.
• Represent the brand.
• Conduct daily inspections of treatment rooms, lounges, and spa amenities.
• Conduct weekly ‘facilities’ inspections of all areas of the spa in accordance with the checklist and action whenever possible.
• Maintain spa ambiance by adjusting lighting, music, and aromatherapy.
• Ensure spa areas remain clean, stocked, and organized at all times.
• Reset and restock all guest-facing and back of house areas at the end of each shift.
• Proactively promote and sell spa services, packages, memberships, and retail products.
• Educate guests on the benefits of enhancements, packages, and memberships.
• Use consultative selling techniques to meet or exceed personal and team sales targets.
• Build long-term relationships with guests to encourage repeat visits and loyalty.
• Manage and update the appointment calendar in real time to ensure maximum occupancy.
• Rebook canceled or last-minute openings quickly and effectively.
• Coordinate therapist schedules, client preferences, and internal notes for smooth operations.
• Offer additional services or extended treatments for existing clients whenever possible to maximize bookings.
• Work closely with therapists, front desk associates, and management to ensure seamless service delivery.
• Provide peer to peer training for new Spa Hosts while onboarding to the team.
• Support team members during peak hours with both guest-facing and operational tasks.
• Communicate operational updates and complete end-of-shift handovers.

Benefits

• Complimentary monthly 60-minute signature spa treatment
• Employee discounts on spa products and services
• Accrual based paid-time-off and sick time
• Professional development opportunities, including continuing education
• Supportive, team-oriented environment that values personal and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed