Software Training Consultant I - Practice Management (OBGYN/ URO)

Modernizing Medicine, Inc.

57d•Remote

About The Position

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany. Modernizing Medicine is hiring a Software Training Consultant - Practice Management to provide onsite and remote training classes for medical practice customers on the features and operation of products. You will be responsible for training clients on medical software using classroom, remote, on-the-job and blended training techniques. You will also manage the client training schedule, the workflow of the practice and coordinates with project managers and administrators to properly execute the training to all staff.

Requirements

Bachelor's Degree preferred
At least 3+ years of delivering software training to business clients preferred
At least 3+ years of medical practice management (Claims Specialist, Accounts Receivable Specialist, Biller or similar)
At least 3+ years of experience using a medical practice management system preferred
Experience in OBGYN and or Urology highly preferred
Knowledge of EDI 5010 requirements preferred
Knowledge of Accounts Receivables preferred
Excellent troubleshooting skills and a drive to resolve client issues
Solid understanding of practice workflows as it relates to system interaction
Excellent communication skills; teamwork; detailed-oriented
Basic knowledge of Apple platforms and Windows PC
Willing to travel 75% domestically
Ability to provide some off-hours support, including weekend travel

Responsibilities

Train clients on the use of the features and functions of the service.
Establish rapport; gain and maintain credibility with diverse audiences.
Reporting software improvements and enhancements to software engineers.
Help our clients adopt best practices in using our solution to manage their practice.
You must be technically savvy with the ability to easily learn new software.
Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
Manages the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
Record details of client feedback through the training process.
Responsible for contributing to the creation of training resource material.
Maintain certification of 80% or higher on all application material and quizzes.

Benefits

Comprehensive medical, dental, and vision benefits
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.