Software Trainer - Customer Education

Weave•Lehi, UT

16d•Hybrid

About The Position

The Software Trainer plays a critical role in driving customer outcomes by ensuring businesses achieve measurable outcomes through effective adoption of Weave’s software, tools, and services. This role designs and delivers engaging live and virtual training experiences that accelerates key customer milestones, reduces time to value, optimizes utilization and business KPIs, and enhances operational efficiencies. The Software Trainer leads one-on-one and one-to-many sessions that empower customers to run a more efficient and profitable business as a result of implementing Weave. Collaborating closely with Sales, Onboarding, Support, Customer Success, Product, and Marketing teams, the Software Trainer helps support efforts to keep training materials up to date and relevant for customers. By aligning training initiatives with business goals, this role ensures customers are positioned for long-term growth and platform optimization at every stage of their journey. This position will be hybrid (remote/in office) - 3 days in office / 2 days remote. Additional days in office as needed.

Requirements

3–5 years of experience delivering software or SaaS training to end user customers
Dental, medical, or health-tech industry experience
Strong presentation and facilitation skills; able to explain complex concepts simply and clearly
Software & consulting experience helping customers adopt SaaS tools to effectively assist them in running a more efficient and profitable business while driving better patient/customer experience
Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms
Excellent verbal and written communication skills and attention to detail
Strong emotional intelligence with the ability to read non-verbal feedback and sentiment
Experience handling escalated customers
Proven training/event management experience
Comfort working cross-functionally in a fast-paced, collaborative environment
Familiarity with CRM systems (Salesforce)
Passion for customer success and driving product adoption

Nice To Haves

Experience in Customer Training, Customer Education, or Implementation within a SaaS environment
Familiarity with instructional design or adult learning methodologies
Ability to measure training impact through analytics and feedback

Responsibilities

Facilitate live virtual and in-person training sessions for customers, focusing on how Weave can help the customer run a better business by using Weave's products, workflows, and best practices.
Partner with Onboarding and Customer Success Managers to align training with customer needs and product adoption goals.
Collaborate with Product, Onboarding, Marketing, and Support teams to stay current on new feature releases and best practices.
Consult with the Training Team to update customer-facing learning materials including slide decks, training guides, videos, quick guides, follow up emails, and help center articles.
Track and report training metrics such as attendance, satisfaction scores, and utilization/adoption impact.
Contribute to building a scalable customer education program that supports customer growth and retention.
Continuously gather customer feedback to improve content and delivery methods.
Present insights and recommendations to leadership to drive continuous improvement.

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