Software Test Engineer

Innovation Associates, Inc. • City of Binghamton, NY

4h • Hybrid

About The Position

The Quality Assurance team is a core part of our Software Engineering organization, playing a critical role in ensuring the reliability and safety of the software that powers pharmacy automation. Our systems directly support pharmacy workflows and patient outcomes, so quality isn’t just a checkpoint—it’s foundational to everything we build. As a Software Test Engineer, you’ll take a hands-on approach to validating complex, real-world scenarios through thoughtful and thorough manual testing. You’ll partner closely with engineers, product teams, and domain experts to understand how our solutions are used in live pharmacy environments, and translate that into high-impact test coverage. From verifying end-to-end workflows to identifying edge cases that could impact accuracy or efficiency, your work will directly influence the performance and trustworthiness of our products. In this role, you’ll operate with a high degree of ownership—designing, executing, and continuously improving test approaches for your assigned areas. You’ll also contribute to shaping quality practices by sharing insights, refining processes, and helping elevate how we think about testing across the organization. Your attention to detail and curiosity will help ensure that every release meets the highest standards in an environment where precision truly matters.

Requirements

• Ability to travel (50%+) including extended overnights, before/after normal work hours, and weekends, as needed
• Bachelors Degree or equivalent work experience.
• Minimum of 5 years of previous work experience in Software Support, Product Design, Software Testing, Training, or previous work experience preferably in the Pharmaceutical Industry with an understanding of pharmacy workflows and terminology.
• Experience with Microsoft OS and SQL Server; previous work experience in the software industry; deep understanding of functionality within one or more of the iA’s products and the ability to test those products; experience with the platforms on which iA’s products operate (Microsoft OS/SQL Server); proficiency with Microsoft Office suite of applications (Word, Excel, Outlook); highly developed testing experience and solid troubleshooting skills; expert in test theory and best practices in software testing; deep understanding of Agile development methodology; experience working with external customers.
• Ability to take ownership of assigned tasks
• Strong communication skills (both verbal and written) and interpersonal skills, including being a good listener
• Experience writing technical documentation
• Ability to provide concise and accurate project status
• Solid time management and prioritization skills
• Project and goal oriented
• Approachable, possess a positive attitude and readily accepting of change
• Strong work habits and work ethic
• Good presentation skills
• Exhibits behaviors which exemplify iA’s Core Values

Nice To Haves

• CSTE or CSQA preferred

Responsibilities

• Perform all duties as defined for a Associate Software Test Engineer
• Writes test cases for the most complex new features and maintain business-facing test cases for new functionality by working with customers, product designers, and product managers.
• Tests the most complex scenarios.
• Perform “-ility” testing – compatibility, installability, interoperability, maintainability, reliability, usability, and security testing
• Help identify what should be tested during regression and release phases
• Prioritizes test cases for all testers in your areas of responsibility.
• Participates in developing standards for test cases and mentors peers in adhering to these standards.
• Helps define and develop test tools that will make testing more efficient.
• Develops good user stories.
• Designs good workflows and usable UIs following established design principles.
• Influences the team in quality thinking.
• Works with team to implement better testing practices.
• Helps guide team members toward development of more maintainable and testable code.
• Works toward continuous improvement of quality processes.
• Writes product and workflow documentation, as needed.
• Works directly with the Automation team to prepare regression and release test cases for automation.
• Works with other Senior Software Test Engineers to monitor overall product quality.
• Works with customers, both internal and external, to ensure functionality is meeting business needs.
• Trains customers and others within iA in your area of expertise.
• Performs other duties as assigned by immediate manager or management team.
• Occasionally presents new features, functionality and defect fixes to internal and external stakeholders.

Benefits

• Generous time off policy that allows you to put your family first
• Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
• Competitive benefits, salary, and talent development opportunities
• Commitment to professional development and working for a company where your voice is heard

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees