Software Telematics Support Specialist

Wheeler Machinery Co • Salt Lake City, UT

9d • Onsite

About The Position

Our Wheeler Telematics Technology Team is seeking a highly motivated individual to join us as a Software Telematics Support Specialist. This role is responsible for managing telematics subscriptions and maintaining asset ownership records for both customers and Wheeler.

Requirements

• Strong ability to work effectively within a team environment.
• Clear and timely communication skills via phone, email, and in person.
• Ability to identify and act on continuous improvement opportunities.
• Self-starter with a willingness to ask questions and follow up.
• Exceptional analytical and problem-solving abilities.
• Excellent organizational skills with the ability to multitask.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Comfortable using mobile devices (iPhone and/or Android).
• High school diploma or certificate of completion.

Nice To Haves

• Familiarity with Caterpillar equipment and technology, including VisionLink.
• Advanced Microsoft Excel skills.
• Accounts payable or receiving experience is a plus
• Experience with DBS, SIS, or other Caterpillar applications.
• Background in the construction industry.
• Customer service or support experience.
• Prior experience working for a Caterpillar dealer.
• Associate degree or higher in business, technology, or a related field or equivalent professional experience.

Responsibilities

• Promote a safe work environment by following safety protocols and supporting an accident-free workplace.
• Administer telematics subscriptions—including tracking, activations, updates, and cancellations—for customer-facing Caterpillar applications such as VisionLink.
• Coordinate billing for internal and customer telematics subscriptions, including invoicing, purchase order processing, and customer payment management.
• Ensure customer and Wheeler-connected equipment is properly subscribed and accurately reporting data across Caterpillar applications.
• Maintain accurate and up-to-date customer asset ownership records within Wheeler and Caterpillar systems.
• Work full-time, in-office, eight-hour daytime shift, Monday through Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees